Hiring Department

Academic Support

Job Description

Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in person touchpoints; triage risks and escalate as needed
Develop student centered messaging that normalizes help seeking and highlights campus resources, success stories, and deadlines
Provide barrier removal support (e.g., tutoring referrals, financial aid navigation, basic needs resources, time management coaching) with warm handoffs to campus offices
Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support
Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy
Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings
Analyze participation, engagement, and persistence trends to refine strategies and report impact
Contribute to reporting, program reviews, and annual planning
Co create, plan, and implement a yearlong programming arc (e.g., academic skill building, faculty/staff mixers, peer led study sessions, wellness and belonging workshops)
Integrate evidence based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data
Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Hiring Department

Academic Support

Job Description

Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in person touchpoints; triage risks and escalate as needed
Develop student centered messaging that normalizes help seeking and highlights campus resources, success stories, and deadlines
Provide barrier removal support (e.g., tutoring referrals, financial aid navigation, basic needs resources, time management coaching) with warm handoffs to campus offices
Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support
Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy
Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings
Analyze participation, engagement, and persistence trends to refine strategies and report impact
Contribute to reporting, program reviews, and annual planning
Co create, plan, and implement a yearlong programming arc (e.g., academic skill building, faculty/staff mixers, peer led study sessions, wellness and belonging workshops)
Integrate evidence based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data
Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Hiring Department

Academic Support

Job Description

Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in person touchpoints; triage risks and escalate as needed
Develop student centered messaging that normalizes help seeking and highlights campus resources, success stories, and deadlines
Provide barrier removal support (e.g., tutoring referrals, financial aid navigation, basic needs resources, time management coaching) with warm handoffs to campus offices
Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support
Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy
Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings
Analyze participation, engagement, and persistence trends to refine strategies and report impact
Contribute to reporting, program reviews, and annual planning
Co create, plan, and implement a yearlong programming arc (e.g., academic skill building, faculty/staff mixers, peer led study sessions, wellness and belonging workshops)
Integrate evidence based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data
Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

STUDENT SERVICE COORDINATOR II

Missouri University of Science and Technology

106, Parker Hall, 300 W 13th St, Rolla, MO 65409, USA