STUDENT SERVICE COORDINATOR II

Hiring Department

Academic Support

Job Description

• Manage proactive and responsive outreach to Emerald Scholars using call, text, email, and in person touchpoints; triage risks and escalate as needed
• Develop student centered messaging that normalizes help seeking and highlights campus resources, success stories, and deadlines
• Provide barrier removal support (e.g., tutoring referrals, financial aid navigation, basic needs resources, time management coaching) with warm handoffs to campus offices
• Partner with Academic Advising, Student Financial Services, Student Well Being, Residence Life, and other student services and academic departments to streamline support
• Track interventions, outcomes, and next steps in approved systems while safeguarding student privacy
• Maintain accurate records of contacts, referrals, and outcomes; produce timely dashboards and briefings
• Analyze participation, engagement, and persistence trends to refine strategies and report impact
• Contribute to reporting, program reviews, and annual planning
• Co create, plan, and implement a yearlong programming arc (e.g., academic skill building, faculty/staff mixers, peer led study sessions, wellness and belonging workshops)
• Integrate evidence based practices (early engagement, active learning, peer mentoring) and iterate based on student feedback and outcomes data
• Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary