Student Success Coordinator

Chief Objective of Position

The Student Success Coordinator will support the University’s student success initiatives by providing a variety of services and programs targeted at creating and maintaining a supportive learning environment for undergraduate students so as to improve retention, completion and post-graduation outcomes.

Work Tasks

• Assists with creation, implementation and maintenance of a variety of student success orientation programs and support services for all undergraduate students;
• Assists with the instructional component of college transition courses, COLL 140: The Transitional Learner and COLL 150: The Intentional Learner, on an as needed basis and within the parameters determined by the Director or the Vice Provost of Academic Success and Engagement;
• Researches, develops, assesses and implements best practices in student success support services and programs for undergraduate college students;
• Assists with a variety of functions and activities associated with our various orientation programs for new college freshmen and new college transfer students focused on supporting undergraduate students as they transition to the university environment and to better prepare them for the academic expectations of university life;
• Provides support and programming for the Community Captains and Hampton Captains Programs (pre-admission and transition to college success programs) on an as needed basis;
• Maintains a caseload of undergraduate students, conducting individual meetings and creating personal action plans for student success at the University;
• Monitors the progress of students who are identified as “at risk” for not persisting or in academic jeopardy and develops and implements an intervention plan based on the individual needs of each undergraduate student;
• Maintains “drop in” hours for students in need of immediate assistance with a student success related issue;
• Develops, implements and conducts various workshops, programs and intervention strategies to better support undergraduate student success to degree completion;
• Participates in the Division’s “recruit back” program to identify and communicate with students who have stopped out and encourage re-enrollment; Identify and apply intervention strategies to support those students to degree completion;
• Develops, implements, and assesses programs for special undergraduate populations such as 1st generation college students, 2nd year undergraduate students and students who are members of underrepresented groups to retain and support to degree completion;
• Maintains detailed records of meetings with students, attendance at workshops and events and other outreach activities and programs;
• Stays current on student success literature, trends and best practices, and as available, participates in webinars, workshops, conferences and other professional development opportunities to support the University’s student success efforts;
• Assists the Director with the administration of the College Student Inventory (CSI), the Student Satisfaction Inventory (SSI), the Mid-Year Student Assessment (MYSA) and the Second-Year Assessment (SYSA) as needed;
• Assists the Director with marketing for the Center for Student Success, the Tutoring Center and the Division’s peer mentoring program,
• Assists the Director and colleagues with daily postings to the Center’s social media sites in compliance with university guidelines and policies;
• Serves as one of the Center’s representatives at admission related events such as open houses and admitted freshman days, new undergraduate student orientation events such as Setting Sail, Welcome Week and Changing Tides, university-wide events such as commencement, Latin Honors celebrations and new student honors convocation; representation at these programs and events are split evenly between all coordinators, managers and the director;
• Assists the Director and managers in planning and supporting events such as Signing Day and LAUNCH and other student success related initiatives;
• Develops and maintains partnerships across the campus communities and demonstrates exemplary customer service with students, parents, faculty, alumni and staff;
• Demonstrates a positive, helpful and professional attitude and treats all with dignity and respect while fully supporting the “students first” values and routinely goes the extra mile in all service and support activities;
• Acts as a Campus Security Authority (or CSA), which is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report a crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty;
• Review and communicate safety issues to assure a safe and healthy workplace and reduction in work related absence;
• Performs all other duties as assigned by immediate supervisor or university senior leadership.