Student Success Officer

• Total remuneration range $94,129 to $106,754 pa
• Full-time continuing appointment
• Toowoomba, Ipswich or Springfield campus

Shape outcomes, foster belonging, and contribute to a university-wide commitment to student success.

Are you passionate about empowering students to succeed? Do you thrive in a dynamic environment where every conversation has the potential to change a student’s journey? Join UniSQ as a Student Success Officer and play a key role in shaping the future of our diverse and growing student community.

You’ll join a supportive, collaborative, and high-performing team where professional growth is actively encouraged. Whether you’re building developmental advising skills, working with data-informed insights, or partnering closely with academic and professional areas, this role offers a strong foundation for a rewarding career in higher education.

Who you are

You’re a passionate, student-focused professional who thrives on helping people succeed. You bring empathy, curiosity, and a solutions-focused mindset to every interaction, and you know that timely, personalised support can make all the difference. You are able to guide students through academic, administrative, and personal challenges with ease, while empowering them to build confidence and capability.

If you’re passionate about equity, motivated by purpose, and energised by student-facing work, this role provides an exciting platform to expand your skills and contribute to a transformative university experience for our students.

What you'll do

Student Success Officers are integral to UniSQ’s student-centred approach and work directly with students at pivotal moments in their academic journey. In this role, you’ll build meaningful connections, provide personalised guidance, and help students navigate challenges with confidence. Every day brings the opportunity to make a genuine difference in someone’s life. In this dynamic, student-facing role, you will:

• Deliver proactive outreach and respond to inbound referrals using phone, video conferencing, email, SMS, and face-to-face interactions.
• Provide inclusive, developmental, trauma-informed and student-centred advising tailored to individual needs.
• Support students with transition, study skills, academic progression, academic integrity, and navigating university systems.
• Record and manage student interactions, using data to identify trends and support continuous improvement in student success practices.

What will help you succeed

You are required to hold a Diploma qualification or higher, or have equivalent relevant experience in a tertiary student support environment.

To thrive in this role, you will have:

• Strong communication skills and enjoy working with diverse student cohorts
• Capability to interpret policies, procedures and administrative processes
• Strong organisation skills, where you are able to adapt to a changing environment with competing priorities
• Hold, or are willing to apply for, a Blue Card.

For further information about this role, please contact Ms Natalie Oostergo, Associate Director (Student Success) via +61734704171 or Natalie.Oostergo@unisq.edu.au.

Building on its strengths as Australia’s leading regional university, UniSQ partners closely with its communities to drive innovation and create opportunity through education and research. Guided by our values of respect, integrity, and excellence, UniSQ’s Strategic Plan 2026–30 sets a clear ambition: to be Australia’s most transformative university by embracing our regional identity, fostering inclusive learning and research environments, and delivering globally relevant outcomes with strong local impact.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.

Find out more about UniSQ at www.unisq.edu.au.

To be considered for this position, you will need to have the right to work in Australia.

Reference Number: 0077_03/26

Location: Toowoomba, Springfield or Ipswich campus

Term: Full-time continuing appointment (36 hours/week)

Salary: Total remuneration range $94,129 to $106,754 pa (includes salary range of $79,383 to $90,031 pa, employer super contributions of 17% and annual leave loading)

Closes: Tuesday, 21 April 2026 at 11:30 pm (AEST)

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making. UniSQ is a child safe organisation.

As part of the University of Southern Queensland's commitment to fostering a safe, respectful and rewarding work environment and in compliance with our legal obligations, we require candidates to declare whether they have been investigated for an allegation of Gender Based Violence, or determined to have engaged in conduct that constitutes Gender Based Violence, during the course of their previous employment or in any legal process.

This information helps us meet our legal obligations under the National Higher Education Code to Prevent and Respond to Gender Based Violence, and will be considered when determining a candidate's suitability for employment, so that we can keep our University community safe.

If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.

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