Student Success & Operations Coordinator, Part-Time MBA
Programs
Job Summary
The Student Success & Operations Coordinator, Part-Time MBA
Programs, plays a key role in delivering an exceptional experience
for students in the University of Utah's Professional MBA (PMBA)
and Online MBA (OMBA) programs. This position combines student
onboarding, advising, program operations, event coordination, and
academic support to ensure a seamless, high-quality experience from
admission through graduation.
The coordinator serves as a trusted resource for students by
facilitating onboarding, supporting student success, coordinating
classroom logistics, executing student engagement initiatives, and
providing operational support for the programs. This position
requires extensive collaboration with students, faculty, alumni,
vendors, and university partners to deliver an outstanding
educational experience.
The ideal candidate is highly organized, service-oriented, and
thrives in a fast-paced environment where priorities shift
frequently. Beyond day-to-day coordination, this individual
continuously evaluates workflows, identifies opportunities to
improve efficiency, and leverages technology, data, and emerging
tools—including AI—to streamline processes, enhance communication,
and improve the student experience. The successful candidate is
curious, adaptable, and motivated to challenge traditional ways of
working while maintaining exceptional attention to detail.
This position is considered essential and requires regular
on-campus, in-person attendance.
Responsibilities
Student Success, Advising, and
Onboarding
- Serve as a primary point of contact for admitted and current
students throughout their graduate program experience.
Coordinate onboarding activities that help newly admitted
students successfully transition into the PMBA and OMBA
programs.
Build meaningful relationships with students through a
proactive, student-centered advising approach.
Conduct in-person and virtual advising appointments for an
assigned student caseload.
Maintain accurate student records and advising
documentation.
Connect students with university resources that promote
academic, personal, and professional success.
Utilize systems such as Salesforce, Slack, and other university
technologies to communicate proactively, monitor student
engagement, and support student success.
Student Engagement and Events
- Plan, coordinate, and execute orientations, networking events,
residencies, graduation activities, student engagement programs,
and other initiatives that foster community and enhance the student
experience.
- Collaborate with faculty, alumni, employers, and campus
partners to create meaningful experiences that support student
engagement and success.
- Support recruitment, onboarding, retention, and alumni
engagement efforts through high-quality programming and
events.
- Coordinate event logistics, communications, vendors, catering,
and on-site execution.
- Maintain accurate event records and participation data within
Salesforce and other university systems.
- Assist with budget tracking, purchasing, and event planning as
assigned.
- Assess program effectiveness and recommend enhancements to
continually improve the student experience.
Academic Operations and Faculty Support
- Coordinate classroom logistics and operational support for PMBA
and OMBA courses, residencies, and special program activities.
- Support faculty before and during class sessions by
coordinating classroom needs, technology, instructional materials,
catering, and student communications.
- Utilize Canvas and other instructional technologies to support
course delivery.
- Assist with academic scheduling, program calendars, classroom
reservations, and operational planning.
- Help ensure a professional, organized, and welcoming classroom
experience for students and faculty.
Operations and Continuous Improvement
- Maintain accurate records, reports, and operational
documentation across university systems.
- Analyze data, operational metrics, and student feedback to
inform decisions and improve program effectiveness.
- Identify opportunities to improve workflows, simplify
administrative processes, and enhance operational efficiency.
- Leverage technology, automation, AI tools, and other emerging
solutions to improve productivity, communication, and service
delivery.
- Recommend and implement process improvements that elevate the
student and faculty experience while supporting operational
excellence.
- Contribute to a culture of innovation, continuous improvement,
and exceptional customer service.
- Perform other duties as assigned in support of the Professional
MBA and Online MBA programs.
Minimum Qualifications
- Bachelor's degree or equivalency (one year of education can be
substituted for two years of related work experience).
- 2 years' of related experience.
- Demonstrated human relations and effective communication
skills
- Applicants must demonstrate the potential ability to perform
the essential functions of the job as outlined in the position
description.
Preferences
- Strong customer service, interpersonal, and
relationship-building skills.
- Excellent organizational and project management abilities with
exceptional attention to detail.
- Ability to manage multiple priorities while producing
high-quality work with speed and accuracy.
- Demonstrated problem-solving skills and sound judgment in a
fast-paced environment.
- Strong written, verbal, and presentation communication
skills.
- Ability to work independently while collaborating effectively
across teams.
- Experience working with graduate students, adult learners, or
in higher education is preferred.
- Experience using CRM platforms such as Salesforce and learning
management systems such as Canvas.
- Strong computer proficiency, including Microsoft Office Suite
and other technology platforms.
- Experience utilizing technology, automation, AI tools, or
process improvement methodologies to increase efficiency and
improve outcomes.
- Analytical mindset with the ability to use data to identify
trends, make informed decisions, and improve processes.
- Collaborative, adaptable, and committed to continuous learning,
innovation, and operational excellence.
- Ability to work occasional evenings and weekends as
needed.
Special Instructions
Requisition Number: PRN45753B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday, on-site at the
University of Utah. Occasional evenings and weekends are required
to support classes, networking events, residencies, orientations,
graduation, recruitment events, and other program activities. This
position is considered an essential campus role and requires
regular, in-person attendance. It is not eligible for hybrid or
remote work.
Department: 00033 - Executive Education
Location: Campus
Pay Rate Range: 55,000 to 63,000
Close Date: 10/15/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9730257"">https://utah.peopleadmin.com/postings/206236
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