Student Success Specialist - Designated School Official
Overview and Responsibilities
The Student Success Specialist - Designed School Official provides proactive outreach, case management support, and targeted interventions to new and continuing students, including opportunity populations. Additionally, the Student Success Specialist - Designed School Official supports the administration of the College's international student program.
Responsibilities:
- Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
- Provide appropriate retention services and programming for assigned student populations.
- Provide crisis intervention support, as well as behavioral intervention support, and coordinate community resource and mental health counseling referrals for assigned student populations based on best practices and by using relevant college systems.
- Participate in CARE Team meetings as needed.
- Work collaboratively with faculty and staff to monitor student progress.
- Plan and implement proactive outreach and engagement strategies to share department services with students and staff through classroom visits, campus tour participation, new student orientation, and other campus presentations.
- Support assigned student populations in developing skills necessary to succeed and overcome barriers.
- Support the administration of Designated School Official (DSO) duties for prospective and current international student population under the direction of the Principal Designated School Official.
- Co-lead department student organization (Empower).
- Maintain reports on designated data systems for all students deemed at-risk, tracking their participation, use of interventions, and intervention outcomes.
- Create and support an environment that focuses on value-added learning and culturally responsive student support services.
- Crosstrain with department members to provide support and feedback.
- Maintain confidentiality, including all student records.
- Develop and implement student success workshops as needed.
- Support, coordinate, monitor, and implement grant activities as assigned.
- Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
- Relate successfully with students and staff of diverse cultural, social, or educational backgrounds.
Required Knowledge, Skills and Abilities:
- Excellent interpersonal and communication skills.
- Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students, and academic success.
- Proven ability to navigate and resolve conflicts effectively.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
- Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.
- Ability to work a flexible schedule and travel to various campuses if necessary.
Qualifications
- Bachelor's degree in Student Affairs, Education, Social Work, Human Development, or a related field, plus four years of relevant professional experience working with student/client support services, case management, retention programming, or related functions required; OR master's degree in Education, School/Mental Health Counseling, Student Affairs, or related field, plus one year of relevant professional experience working with student/client support services, case management, retention programming, or related functions preferred.
- Experience with international student F1 VISA/immigration preferred.
- Certification and/or training in Title IX preferred.
- Mental Health First Aid (or similar) training preferred.
- Post-secondary professional experience preferred.
- Bilingual preferred.
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