Student Support Assistant
Position Summary
Under general supervision of assigned manager/supervisor, serve as a staff assistant in providing student services and information on college programs.
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Typical Duties
Familiarize students to available resources, services and programs, individually or in groups; answer questions regarding assigned program requirements; present workshops on topics related to area of assignment; assist students with completing related forms and reviewing for completion; interpret program regulations or benefit requirements for assigned area, and assist students in obtaining needed supportive services; serve as a resource person to students and staff on area of assignment; work in cooperation with campus faculty, staff, other campus student resources, and related community agencies to serve student needs and represent the college; assist with advertising the resources and programs provided by area of assignment, such as bulletin announcements, newsletters, flyers, handouts, web pages, and other visual displays; assist with outreach efforts including visits to secondary schools or community organizations; assist with coordination and support of campaigns for recruitment, retention and completion efforts; record and coordinate student documentation and maintain related records; assist with follow-up studies and activities relating to the evaluation of services provided by the program; maintain confidential information and materials; perform general office duties such as filing, data entry, maintaining records, answering the phone, and making appointments; assist with the development of the master calendar of events, and other related scheduling; order, review, catalog, inventory, maintain materials, and prepare and update lists of information and available resources; create, modify, and maintain reports, records and forms used; attend appropriate conferences, workshops and staff meetings as assigned; recruit, interview, hire, and train temporary employees, and assist with processing related timesheets; assist with monitoring budget information, such as processing requisitions and other related budget processes; perform related duties as assigned.
In addition to the Typical Duties noted above, duties for the below noted areas of assignment include (the below list does not represent all areas of assignment):
Athletics: Review academic performance of student athletes and make appropriate referrals; assist in follow-up of unsatisfactory reports, and complete eligibility unit checks.
Call Center: Intake inquiries and refer students and public to appropriate resources; assist with coordination and support of call campaigns for recruitment, retention and completion efforts; guide students to complete application process, academic program selection, additional enrollment processes, financial aid application, and college visits.
Career Center/Internships: Research current labor market for career and transfer opportunities, with emphasis on college program areas; refer qualified students to employers or employment services for placement, and conduct follow-up interviews with students; provide assistance with mock interviews, resume critiques, and job searches; administer career planning assessments; provide vocational and educational guidance training for students.
Student Life: Assist with the development and supervision of student organizations in collaboration with student leaders; plan and coordinate social and cultural activities for students; attend and assist with coordination of college activities sponsored by the student association and other student groups; coordinate the student election process.
Minimum Qualifications
EXPERIENCE: Two years of experience related to the duties of the position.
EDUCATION: Completion of an Associate's Degree or 60 semester units (90 quarter units). NOTE: An additional year of qualifying experience may be substituted for up to one year of college education.
Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.
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