Student Support Manager

About the Role

This is an exciting opportunity for an individual with experience in higher education, working in a student facing role which involves significant contact with students, academic and professional staff and will lead on supporting students showing any cause for concern. (Whilst this is a pastoral role, it is not a counselling position.)

The postholder will have an honours degree or equivalent experience, have experience of using electronic student record systems, developing policies and an ability to work with empathy and sensitivity. Substantial experience working within established regulations, supporting students with pastoral issues in a range of formats, and working within a confidential environment. The postholder will be quick learners, able to assimilate and retain information to be able to advise students on relevant policies and procedures.

About You

You will bring substantial experience in student support within Higher Education, with strong knowledge of sector regulations and student support standards. Highly numerate and analytically skilled, you are confident working with data to inform decisions. You will be an effective leader with excellent communication and influencing skills, able to manage diverse stakeholders and drive positive change. You will be committed to equality, diversity and inclusion, adept at solving complex problems, and comfortable working in a fast‑paced, responsive environment.

About the Faculty of Medicine & Dentistry

The Faculty of Medicine and Dentistry offers international excellence in research and teaching and supports clinical service for a population of unrivalled ethnic diversity in East London and the wider Thames Gateway. At the forefront of medical research and education, with research themes in cancer, cardiovascular medicine, inflammation, trauma and population health. Queen Mary is in the top 10 universities in the UK for medicine and dentistry and 7th in the world for research citations for medicine in the QS World University Rankings by Subject 2025. In the Complete University Guide 2026, we are ranked first in London for dentistry and second in London for medicine.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities. Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.