Student Support Services (SSS) Academic Coordinator, Hartford Campus
JOB SUMMARY
The Student Support Services (SSS) Academic Coordinator (Student Services Program Coordinator) will be responsible for coordinating student support and engagement programming, including supplemental academic advising, success coaching, peer mentoring, academic success interventions, and other educational initiatives to improve college transition, retention, and graduation outcomes for students who are first generation, low-income, and/or from traditionally underrepresented populations in higher education. This position develops and coordinates academic workshops, academic coaching/mentoring, and individual/group advising sessions to help students reach and maintain satisfactory academic standing and persist/complete their undergraduate degree. Assists with supporting the goals of the Student Success unit in alignment with the Federal TRiO grant objectives.
This position reports to the Director for Student Success, Equity and Inclusion/SSS Program Director at UConn Hartford.
DUTIES AND RESPONSIBILITIES
- Coordinates and leads implementation of academic support programming to ease students’ college transition and improve retention and student success efforts for students traditionally underrepresented in higher education. Develops and delivers workshops, seminars, and presentations on topics such as academic success, post-graduate plans, etc.
- Assists with advising students in academic and co-curricular pathways, including but not limited to navigating course options, graduation requirements, schedules, and major/minor selection. Monitors students’ academic progress in collaboration with other University offices. Provides personal and non-academic counseling. Makes recommendations for academic course offerings and enrichment programming based on students’ needs.
- Manages academic support/success initiatives, including coordination of peer and professional tutoring, monitoring students’ academic progress, and analyzing grade reports.
- Oversees peer coaching/mentoring program. Recruits, trains, and supervises peer coaches and mentors. Coordinates workshops, academic coaching/mentoring, and one-on-one and group sessions for students in academic difficulty to help them return to satisfactory academic progress standing.
- Provides outreach to students to connect them to campus resources to promote their retention. Facilitates engagement activities and advocates for students in matters related to academic notice, subject to dismissal, and/or readmission. Meets with students to provide strategic academic counseling.
- Collaborates with faculty and campus departments to ensure quality advising, programming and support for SSS participants. Evaluates efforts, and gathers relevant data, compiles statistical reports, and maintains appropriate computerized files and records.
- Contributes to outreach, recruitment and orientation activities for eligible students. Maintains accurate records of student contacts and progress, including summer bridge and mentoring initiatives.
- Assists with publicizing and marketing of academic support resources and programming.
- Required to work occasional weekends or irregular hours.
- Teaches FYE course sections.
- Performs related work as required.
MINIMUM QUALIFICATIONS
- Bachelor’s degree.
- Three - four years of professional experience in counseling, coaching, and/or advising students.
- Experience working within a TRiO or academic support program for first-generation and/or low-income students from varied educational backgrounds.
- Demonstrated experience in supporting academic success services and activities that support student growth, retention, persistence, and graduation.
- Experience coordinating activities and events to promote student learning, engagement, and/or career preparation.
- Experience in data management, analysis, and reporting.
- Demonstrated communication, interpersonal, writing, and administrative skills.
PREFERRED QUALIFICATIONS
- Advance degree in education, counseling, social sciences, or a related field.
- Three or more years of experience in higher education.
- Experience supporting and/or advising students in a college setting.
- Experience or demonstrated ability to provide general educational support, effectively implement recruiting strategies, and interpret educational records and related information.
- Bilingual (English/Spanish).
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