STUDENT SUPPORT SPECIALIST I
Hiring Department
College of Business
Job Description
Come and work with a fun team, and amazing college students! This position's main purpose is to support 16 advisors and help be the bridge to connect 4,000 + business students with their advisor. This position is the front-line support to welcome guests to the office. This role will manage calendars, respond to phone and email inquiries, creating the weekly undergraduate newsletter as well as helping with the office projects.
- Direct/route in person, email and phone traffic; gather appropriate information to relay to staff. Assist students in scheduling appointments with advisors and direct students to ensure they utilize the check-in process.
- Manage 5,000+ electronic student folders including scanning, renaming and filing electronic items on the shared drive for access by team. Ensure documents are filed accurately by students.
- Communicate with students on academic advisor assignments students. This is an ongoing task. (e.g, turnover, leaves, etc.).
- Prepare monthly on-call calendar for advising team based on availability, schedules, etc.
- MU Connect Outreach (platform): Checks system and clears flags when concern has been addressed. Call students and connect them to appropriate resources and ensure they are getting the assistance needed.
- Assist in shared overall supervision of work study students; assign tasks, monitor completion, answer questions, etc.
- Develop and distribute undergraduate newsletter. Responsible for newsletter content by pulling information submitted from general inbox and compiling it into newsletter format for distribution.
- Keep list-serves up to date. TCOB has 13 list-serves to manage and keep current.
- Help advisors administratively in processes as requested. Examples: during summer welcome, create student files, spreadsheets, ensure appropriate documentation included in the file, etc.
- Other duties as assigned by supervisor
Anticipated start date: August 17, 2026.
Shift
Monday through Friday, 8am to 5pm
Minimum Qualifications
A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary.
Preferred Qualifications
Two years working in a support role, great customer service, organizational and communication skills.
Anticipated Hiring Range
Salary Range: $18.00-$20.00
Grade: GGS-006
University Title: Student Support Specialist I
Application Materials
Please include a resume, cover letter, and the contact information for three references with your application.
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