Student Support Specialist I, Records & Registration

Hiring Department

Registrar's Office

Job Description

General - This position is a member of a team and works with others to complete the responsibilities of the office. All members of the team respond to phone calls and emails from customers, process tickets in Cherwell and work with walk-in customers to answer questions or redirect to the appropriate unit. The team manages opening and closing the office, processing of student requests in the university information system and provides support for projects.

Primary functions include the following:

Registration – Guide students with adding and dropping courses during early and open registration on university systems. Process tickets in the Cherwell system to record early cancellation, late registration changes, withdrawals forms, etc. Process administrative drops and withdrawals. Handle registration and questions for Visiting Student enrollment, including the various cross-town and area agreements. Assist with compiling information needed for the annual audits.

Verifications – Inform students and third parties of the National Student Clearinghouse (NSC), which handles degree and enrollment verification, including good student discounts. Process and update the information system (myZou) for requests sent by NSC on behalf of a third-party. Research student information through various computing and records systems.

Residency – Respond to telephone calls, walk-ins and email or other electronic inquiries. This position will assist with residency petition collection, review of petition materials and processing.

Revision of Records – Manage incoming student appeals to the Revision of Records committee, including the workflow in Qualtrics. Compile information for the faculty committee to review. After the committee decisions are made, assist with correspondence to students concerning the final decisions. Where appropriate, update the myZou system to correct the record as directed (backdated withdrawals, drops, enrollments, etc.)

FERPA – Answer various questions from students, parents, faculty and staff about the Federal Educational Rights and Privacy Act (FERPA). Explain the privacy restrictions, third party releases and Additional Authorized Access.

Other duties as assigned.

Shift

M-F, 8-5

Minimum Qualifications

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications

People Soft (myZou) experience

Anticipated Hiring Range

Salary Range: $15-$17 hourly

Grade: GGS-006

University Title: Student Support Specialist I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Cover letter and resume highlighting relevant education and experience.