Student Wellbeing & Engagement Officer

ABOUT THE ROLE

• Ensure effective case management of a caseload of LDHD (Learning Difficulty, Health and Disability) students, creating and maintaining accurate records in the student information management system in line with GDPR requirements
• Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
• Support the creation of Support Plans for students and monitor the engagement and effectiveness
• Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.
• Work closely with the colleagues to identify and support students with additional needs due to health / Learning Difficulty, Health and Disability.
• To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required.
• To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery, liaising with external agencies to actively engage students in the promotion of health and wellbeing.
• To support with the membership of Student Staff Liaison Committee and regular meetings.
• To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given).
• Dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Senior Leadership Team

ABOUT YOU

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently
• Experience of creating engaging content and delivering workshops or similar
• Working in a regulated environment
• Working in customer service
• Competent IT skills and experience working with data