Summer Opportunity - Technology Support Assistant
Accountabilities:
Responsibilities include:
User Support: Utilize active listening to diagnose and troubleshoot technical issues; accurately document all client interactions within our service management system.
Hardware Deployment: Deliver and configure computers and peripheral equipment in offices, labs, and classrooms, ensuring all technology is fully functional upon setup.
Equipment Management: Assist with the assembly, disassembly, and physical transport of computer systems and related hardware.
Inventory Integrity: Conduct physical inventory audits and maintain data accuracy using spreadsheets to cross-check university assets.
Data Stewardship: Maintain strict confidentiality regarding sensitive data and adhere to university best practices for cybersecurity and privacy.
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