Supervisor, Library Services
ABOUT THE ROLE
Reporting to Manager, Library Experience, this role is central to coordinating day-to-day library operations, maintaining welcoming library environments, and providing responsive, user-focused services aligned with JCU’s tiered service delivery model. Using insight and observation, contributes ideas and initiatives to continuously improve the student experience.
As Supervisor, Library Services, you will:
- Coordinate daily library operations, including staff rosters, building oversight, and liaison with relevant JCU work units regarding facilities and maintenance needs.
- Deliver consistent, professional enquiry services across multiple channels, ensuring client interactions are responsive and aligned with service standards.
- Maintain welcoming, inclusive, and safe library spaces that support study, collaboration, and wellbeing.
- Assist clients with access to library collections, including borrowing, returns, and basic troubleshooting of digital platforms.
- Provide front-line support for library services, including assisting with technology use and guiding users to appropriate resources and services.
- Apply University policies and procedures in day-to-day service delivery, including financial transactions, appropriate library use, and supporting student conduct and wellbeing.
- Use data and observations to identify opportunities, propose improvements, and contribute to projects that enhance the student experience.
WHAT YOU CAN BRING TO THE ROLE
You are a proactive and people-focused professional who enjoys supporting others and improving services. You bring:
- Qualifications in Library and Information Science, or a related discipline, aligned with the relevant Higher Education Worker (HEW) level under the Enterprise Agreement.
- Demonstrated experience using library technologies and digital tools, including library service platforms, digitisation equipment, online enquiry or chat systems, digital repositories, and the Microsoft Office suite.
- A strong understanding of contemporary and emerging approaches to inclusive, client-focused library services, with a genuine commitment to supporting diverse user needs.
- Well-developed communication and organisational skills, with the ability to coordinate staff, manage competing priorities, and contribute positively to a team environment.
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