Supervisor, Revenue Cycle - Physician Billing (PB)

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Supervisor, Revenue Cycle - Physician Billing (PB)

At Memorial Sloan Kettering Cancer Center (MSK), the Supervisor, Revenue Cycle is a pivotal leadership role that directly impacts financial performance and the patient experience. This position offers the opportunity to lead a high-performing team, drive operational excellence, and partner across clinical and administrative functions to enhance revenue cycle outcomes in a world-renowned healthcare organization. Ideal candidates are energized by leading teams, optimizing complex processes, and leveraging data and emerging technologies--including AI--to deliver meaningful results at scale.

Role Overview

• Oversee daily operational activities within a functional area of the Revenue Cycle division, specifically in Physician Billing
• Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes
• Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity
• Monitor quality and performance standards, identifying trends and implementing improvement strategies
• Lead responses to workflow changes, adjusting priorities and resource allocation as needed
• Supervise staff, including hiring, training, performance management, and professional development
• Manage accounts receivable processes, including payer trends, denials, and revenue disruptions
• Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams
• Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals
• Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes
• Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency

Key Qualifications

• Demonstrated experience leading teams in a fast-paced environment
• Experience in hospital revenue cycle, patient financial services, or related healthcare operations
• Required experience with Epic (Revenue Cycle modules preferred)
• Familiarity working with clinical teams or healthcare billing processes
• Demonstrated ability to manage staff performance, engagement, and professional development
• Knowledge of accounts receivable processes, payer interactions, and reimbursement practices
• Ability to lead and champion the incorportation of AI tools and technologies into existing workflows
• Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management

Core Skills

• Strong analytical thinking with the ability to identify trends and root causes in operational data
• Proven leadership and team development capabilities, including coaching, mentoring, and performance management
• Ability to effectively lead larger teams (10+) and drive accountability and results
• Effective communication and collaboration across multidisciplinary teams
• Problem-solving mindset with the ability to manage escalations and implement solutions
• Organizational agility to adapt to changing priorities and maintain productivity standards
• Curiosity and adaptability in leveraging new technologies, including AI, to improve processes and outcomes

Additional Information:

• Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday
• Location: Hybrid 1x a month: 633 Third Avenue, New York, NY
• Reporting to: Manager, Revenue Cycle