Switchboard Operator

The role

The role holder serves as the first point of contact for all calls coming into the University’s main telephone number.

What will you be doing?

You will answer these calls in a timely, professional and courteous manner, ensuring that calls are routed and general information provided accurately, whether the calls are from students, faculty, staff, and the public.

The hours for this role are: · Monday to Thursday 2pm to 5pm · Friday 12pm to 5pm.

This role is a hybrid role, with operators expected to work on site twice per week (currently Mondays and Wednesdays).

You should apply if

We are looking for someone with:

• Strong customer service skills, a pleasant and courteous manner in dealing with University staff, students and public
• Experience in being able to work without supervision and, at times, under pressure from high call volumes.
• Good communication skills, a good speaking voice with clear and with good diction
• Computer and keyboard literate
• Experience of working in a similar switchboard operator or call centre would be advantageous

Additional information

Contract type: Open Ended

Work pattern: Part time, 17 hours per week

Grade: D

Salary: £23,742 - £26,093 per annum pro rata

School/Unit: Education and Student Success

This advert will close at 23:59 UK time on 29/03/2026

For informal queries please contact: Liam Tarvit, liam.tarvit@bristol.ac.uk

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.