SYSTEMS ANALYST III-ENT

Job Description

FOR USE BY IT AND HSIS ONLY: To perform highly complex voice systems process analysis, design, and simulation across multiple platforms and/or cross-function in business areas. To perform process improvement and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment. To develop innovative IT solutions for risky and demanding business situations. To function as a specialist in a particular aspect of voice systems analysis or as in integrator of analysis and design across technology platforms, business areas, or locations. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

RESPONSIBILITES:

1. Assists with the support of existing institutional voice systems, makes recommendations and may act as technical lead for design and engineering of University voice systems upgrades and integrations.
2. Collaborates with other VOIP technologists regarding project interdependencies and performs capacity planning.
3. Achieves unit objectives through documentation and management of technical projects and Voice services. Works closely with IT architects and analysts, and sits on a variety of committees.
4. Perform other duties as assigned.

(Annual Salary: $89,880 - $103,093.80)

Qualifications

Associate's degree in Information Systems or a related field and eight (8) years of related experience required. Work experience may substitute for education requirement.

Knowledge, Skills, Abilities:

• Comfortable with a range of enterprise voice and VOIP technologies.
• Experience collaborating with people, processes, and projects small and large.

Experience with the following technologist skillsets:

• Emotional Intelligence
• Active Accountability
• Experience with technology documentation and process improvement strategies.
• Passionate about standardization and automation.
• Strong knowledge of best practices, monitoring, and tooling.

Experience with the following voice systems skillsets:

• Comfortable with a range of programming and scripting languages
• Experience using the typical VOIP toolbox of software and management tools
• Experience with large scale distributed VOIP systems in production
• Passionate about troubleshooting, debugging, and automation
• Team-first mindset
• Strong communicator
• Driven by integrity and openness culture
• Continuous self-improvement background