Systems and Infrastructure Engineer

Classification Title

IT Systems Engineer II

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

Preferred Qualifications

• BA/BS in Computer Science, Information Science, or related discipline.
• Four years of experience administering Linux servers in a production, academic, or comparable environment.
• Two years of experience with Linux-based hypervisors and command-line tools for monitoring and troubleshooting virtualized environments.

Position Summary

The Systems and Infrastructure Engineer supports Linux-based systems and related infrastructure that underpin GALILEO, GIL, and related statewide library services. This position supports production and non-production environments across on-premises, vendor-hosted, and cloud-connected systems.
Working as part of a collaborative team, the Systems and Infrastructure Engineer contributes to the administration, monitoring, maintenance, troubleshooting, and automation of a wide range of systems and services, including Linux servers, virtualization platforms, authentication and access services, proxy services, application environments, and related infrastructure. This role works closely with the Systems Architect, developers, and other team members to support existing services, implement improvements, and build operational knowledge over time.
This position also supports systems and services that interface with the Library Services Platform and related service platforms, with an emphasis on service continuity, access, integrations, and operational consistency.
This work supports the GALILEO initiative and GALILEO Interconnected Libraries. GIL is the shared Library Services Platform used across all 26 USG institutions. GALILEO includes more than 3,000 institutions, including universities and colleges within the University System of Georgia and Technical College System of Georgia, as well as Georgia K–12 schools, public libraries, and select private higher education and K–12 institutions. GALILEO programs include the statewide research portal, the Digital Library of Georgia, Affordable Learning Georgia, GALILEO Interconnected Libraries, and other related projects.

Knowledge, Skills, Abilities and/or Competencies

• Working knowledge of Linux systems administration and infrastructure support concepts.
• Familiarity with networking, virtualization, cloud-connected environments, and containerized application deployment concepts.
• Ability to read, write, and maintain administrative scripts and work with Git-based workflows for infrastructure and automation (Infrastructure as Code).
• Effective communication, documentation, and collaboration skills in a team with varying levels of technical expertise.
• Comfort learning and using AI-assisted tools appropriately to support operational and technical work.
• Knowledge of infrastructure automation tools such as Ansible and related automation workflows.
• Experience supporting web applications, certificates, and access management in a higher education, public sector, or similarly complex environment.

Physical Demands

Typical for office environment

Additional Schedule Information

M-F; 8 hrs/day; some evening and weekend work and/or on-call duty may be required. This position is based on site at UGA, with a hybrid work schedule available based on operational needs and supervisor approval.

Duties/Responsibilities

Linux Systems and Infrastructure Operations:

• Provides day-to-day support of server systems and related infrastructure, including monitoring systems and services, reviewing logs and alerts, and responding to outages or urgent operational issues as needed.
• Administers user accounts, permissions, storage access, and other system resources while helping maintain documentation, inventories, and operational procedures.
• Maintains the security, stability, and reliability of Linux-based infrastructure by applying patches, updates, and configuration changes and by supporting networking, storage, virtualization, container platforms, and cloud-connected systems.

Percentage of time: 40

Duties/Responsibilities

Automation, Platform, and Integration Support:

• Implement, automate, and support infrastructure, application environments, and related service platforms that support GALILEO, GIL, DLG, and related statewide library services.
• Utilize and maintain Ansible playbooks, scripts, branch-based deployment using GitLab CI or similar tools, and other operational tooling used to manage configuration, access, deployments, inventories, containerized services, and repeatable support tasks.
• Deploy, configure, maintain, monitor, and troubleshoot locally hosted, cloud-hosted, and partner-hosted platforms and integrations, including authentication, proxy, network access workflows, and container-based application environments.
• Coordinate with developers, vendors, campus partners, product owners, leadership, and member institutions to resolve issues, implement changes, and support service continuity and modernization efforts.

Percentage of time: 40

Duties/Responsibilities

Collaboration, Support, and Communication:

• Communicate regularly with stakeholders regarding work progress, technical issues, risks, and service impacts.
• Work effectively within an iterative, Agile-inspired team environment and coordinate with developers, support staff, partner units, and other stakeholders on supported systems and services.
• Contribute documentation and shared knowledge that improve continuity within the team.
• Participate in relevant meetings, training sessions, working groups, and organization-wide communication, including GRAPEVINE and related communication tools.

Percentage of time: 10

Duties/Responsibilities

Professional Development and Emerging Technologies:

• Stay current on trends in infrastructure, systems administration, automation, observability, and library technology through training, professional development, and related learning opportunities.
• Participate in evaluation and practical use of emerging tools, including AI-assisted tooling, where they can improve operational efficiency, documentation, troubleshooting, or automation workflows.
• Maintains flexibility and awareness of changes and needs in the department and organization by assuming similar duties and responsibilities as assigned.

Percentage of time: 10