TANF Program Specialist

TANF Program Specialist

Company: University of Oklahoma

Job Location: Oklahoma-Norman

Category: Human Resources

Type: Full-Time

Job Number: 260557

Organization: OU - Ctr for Public Mgmt

Job Location: Oklahoma-Norman

Schedule: Work Schedule: Monday - Friday; hours between 7:00 am - 7:00 pm

Work Type: Hybrid

Salary Range: Targeted salary: $18.00 - $18.50 per hour, based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

We have TANF Program Specialist positions for individuals near Norman, Oklahoma.

The TANF Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.

Duties Include:

• Support benefit program caseload according to outlined agency requirements.
• Responsible for educating participants on benefit program requirements by outlining program information and processes.
• Enter and retrieve information from case management system; receive and review documents including customer verification.
• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
• Coordinate with other staff as needed to clarify policies and procedures.
• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Identifies discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
• Establishes and maintains professional internal and external relationships.
• Performs various duties as needed to successfully fulfill the function of the position.

This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.

Job Requirements

Required Education and Experience: High School Diploma or GED, AND:

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Flexible team player with a commitment to personal and professional accountability.
• Ability to balance multiple tasks and deadlines with attention to detail and accuracy.
• Demonstrate effective critical thinking and decision-making skills based on training and guidelines provided.
• Excellent customer service skills.
• Ability to speak, read and write clear, concise English.
• Ability to accurately read and understand written materials and instructions.
• Ability to interpret and apply federal and state regulations and guidelines.
• Ability to work well with all levels of staff.
• Must be able to handle confidential matters in responsible manner.
• Ability to work comfortably in a fast-paced intake, education and support center.

Certifications: None

Working Conditions:

Physical:

• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
• Engage in repetitive motion of the wrist, hand, and fingers.

Environmental:

• Standard Office Environment.

Departmental Preferences:

• 24 months professional experience supporting social services programs.
• Experience working with low income, unemployed, under-employed and/or diverse populations.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Mar 19, 2026