Team Leader - Student Systems and Capability

Job Description:

• Are you a collaborative leader with a practical approach to improving how systems support operational outcomes?
• Do you have experience leading a systems, training, or capability-focused function within a complex organisation?
• Have you got a strong understanding of enterprise systems or CRM-style platforms and their operational use in service environments?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader - Student Systems and Capability to join Tītoko - Centre for Student Success team on a permanent, full-time basis.

Key responsibilities:

• Leading the Student Systems and Capability function, including management of two specialist staff.
• Establishing and maintaining system use oversight, access standards, auditing, and documentation frameworks.
• Acting as the functional lead for Kurawai system-use standards across student-facing teams.
• Develop and maintaining training frameworks and onboarding pathways for student systems.
• Building strong working relationships with Digital Solutions, faculties, and service divisions to support system improvements and capability uplift.
• Monitor system usage and translating insights into continuous improvement initiatives and service enhancements.
• Ensuring documentation, knowledge bases, and training materials remain accurate, accessible, and aligned with system changes.

Ō pūmanawa - About you

You will be a motivated and collaborative leader who enjoys working at the intersection of systems, people capability, and service improvement.

You will bring strong organisational awareness, the ability to influence across teams, and a practical approach to improving how systems support operational outcomes.

Key requirements:

• Demonstrated experience leading a systems, training, or capability-focused function within a complex organisation.
• Strong understanding of enterprise systems or CRM-style platforms and their operational use in service environments.
• Proven people leadership experience, including coaching and developing staff capability.
• Ability to build strong relationships and influence stakeholders across multiple teams or business units.
• Experience establishing or maintaining system access management, documentation standards, or audit processes.
• Strong written and verbal communication skills, including the ability to explain system concepts to non-technical audiences.
• Experience with Dynamics 365, Ellucian products, or tertiary sector systems would be advantageous but is not essential.

Role Description:

Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 26 April 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Kathy Uyeh, Associate Director, Student Service Centre (kathy.uyeh@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.