TeamDynamix Administrator

Job Summary

The TDX Administrator is a member of the Client Team as part of Marist Information Technology. This administrator will take technical direction from the TDX Architect. The position’s primary responsibility is to manage, configure, and optimize TeamDynamix ITSM (IT Service Management) and PPM (Project Portfolio Management) platforms. Secondary, this position will be responsible for ensuring the platform's efficient operation, ongoing improvement, and expansion to additional ESM (Enterprise Service Management) areas outside of IT.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience administering and supporting TeamDynamix ITSM & PPM or another similar platform.
• 3 to 5 years of related experience.
• Ability to analyze business requirements and translate them into technical solutions.
• Strong problem-solving, documentation, and communication skills.

Essential Functions

• Platform Configuration and Maintenance: Configure and maintain the TeamDynamix platform (ITSM & PPM), including user roles, permissions, workflows, forms, and service catalog
• Enterprise Service Management (ESM): Partner with business units to stand up and mature new service desks (HR, Marketing, Finance, etc.). Translate business processes into standardized request categories, service catalogs, knowledge, and workflows
• Integration and Automation: Lead the integration of asset management systems and other enterprise applications within TeamDynamix to enable real-time asset tracking, reporting, and automated workflows
• Reporting and Analytics: Develop and maintain dashboards and reports to provide insights into service performance, resolution times, customer satisfaction, and project progress leveraging custom reports and Power BI integrations
• Workflow Optimization: Assist in the design and optimization of ticketing workflows and processes to improve efficiency and reduce manual tasks
• Knowledge & Self-Service Experience: Build and govern knowledge articles. Design and refine portals for intuitive search, accessibility, branding, and journey-based navigation. Drive deflection through KB surfacing, request guidance, and virtual agent
• System Performance and Support: Monitor system performance, ensure platform reliability and security, provide Tier 2/3 support for TeamDynamix related issues and enhancements
• Other duties as assigned

Preferred Qualifications

• Experience with APIs, JSON, and Webhook and Callback patterns
• Experience with TeamDynamix ESM Solutions
• Experience developing custom reports and Power BI integrations
• Experience supporting iPaaS automation