Technical Business Analyst I
Job Summary
Technical Business Analyst I
The Clinical and Translational Science Institute (CTSI) supports a
broad range of faculty researchers, data scientists, clinical
coordinators and informaticists. This position works with the
Clinical and Translational Science Institute Biomedical Informatics
Core (BMIC) on the core application and data management, user
services support team to provide support to research teams,
internal systems and processes.
You will be part of a dynamic team that supports day-to-day
operations of our BMIC service desk in collaboration with
investigator teams. You'll be able to grow your skills with new
functionality and practices while supporting our researchers
through our service recharge center. You'll help create and update
user facing documentation and internal standard operating procedure
guides for BMIC operations and researcher projects. Implementation
of change management control processes and quality assurance
process management are required. The most successful candidates
will bring curiosity and drive to help researchers with the wide
variety of solutions the BMIC offers. The Technical Business
Analyst, I position supports front line service desk support as the
primary function, provides clear support following BMIC standard
operating procedures, and provides investigator operational support
for BMIC services as assigned.
Additionally, this position will assist in support for project
operations of the BMIC to collect, clarify, and document business
requirements. He/she is also responsible for configuring,
debugging, testing, and implementing the designed solution for
assigned projects.
Click
here to
learn more about the CTSI.
Learn more about the fantastic
benefits provided to
University of Utah Employeesincluding generous
retirement contribution, comprehensive medical coverage, tuition
reduction, and more.
Responsibilities
Technical Business Analyst, IRequires a bachelor's
(or equivalency) + 2 years of directly related work experience or a
master's (or equivalency) degree.This is an Entry-Level position in
the General Professional track.
Reviews, analyzes, and modifies programming systems including
encoding, testing, debugging and installing to support an
organization's application systems. Consults with users to identify
current operating procedures and to clarify program objectives. May
be expected to write documentation to describe program development,
logic, coding, and corrections. Writes manual for users to describe
installation and operating procedures.
Key Responsibilities
- Provide production support for incident resolution and change
requests for service recharge projects.
Coordinate day-to-day application operations and service desk
support.
Follow, develop and maintain user-facing documentation and
internal SOPs.
Implement and manage change control and quality assurance
processes.
Support project operations by gathering and documenting
business requirements.
Configure, test, and deploy informatics solutions for
investigator teams and investigator-initiated projects.
Assist in implementing and supporting research workflows using
tools such as REDCap and OpenSpecimen.
Promote best practices in data management, including data
integrity, security, and compliance with regulatory standards.
Disclaimer: This job description has been designed
to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Department may hire employee at one of the
following job levels:
Technical Business Analyst, I: Requires a
bachelor's (or equivalency) + 2 years of directly related work
experience or a master's (or equivalency) degree.
Preferences
Technical Skills:
- Experience with REDCap data management and project
configurations or other electronic data management systems in a
research setting.
- Experience with Atlassian Service Desk, Service Now,
Salesforce, knowledge base management.
- Familiarity with database management and data wrangling
techniques.
- Some experience with data processing in a translational
research environment.
- Understanding of Good Clinical Practice (GCP) and clinical
research coordination.
Analytical Skills:
- Strong problem-solving abilities and attention to detail.
- Knowledge of Help Desk environments and a knack for working
under pressure to reason through complex information, assess
problems, and collaborate on effective solutions.
Communication and Collaboration:
- Excellent communication skills to work effectively with
multidisciplinary teams.
- Ability to translate technical and research requirements into
practical solutions.
- Collaborative mindset to support internal operations and
service units.
- Ability to manage multiple priorities in a fast-paced
environment.
- Minimum 2 years of experience in customer service or service
management.
Special Instructions
In the cover letter, please describe your experience as it relates
to this position and confirm that you will be available to work
from the state of Utah for this position.
Requisition Number: PRN45918B
Full Time or Part Time? Full Time
Work Schedule Summary: Business hours, arranged with
supervisor
Department: 01271 - Biomed Informatics Core CCTS
Location: Campus
Pay Rate Range: $60,000-$66,000
Close Date: 10/13/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9763582"">https://utah.peopleadmin.com/postings/207181
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