Technical Support Associate
Location: 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556
1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Employment Type: Full-Time, ongoing
Classification: Individual contributor | Information Technology | L5 $82,843 - $93,358 +17% super | Technical Support
Institution: Information Technology Services | UniSC Sunshine Coast, Sippy Downs or UniSC Moreton Bay, Petrie
Salary: Level 5, $82,843 - $93,358 p.a., plus up to 17% employer superannuation
Hours: Full-time (36.25 hrs per week)
The Opportunity
UniSC’s Information Technology team is central to enabling the University’s growth, innovation and digital transformation. As a trusted partner to academic, research and operational areas, IT delivers secure, reliable and forward-thinking technology services that support a modern, future-focused university.
As a Technical Support Associate, you will provide responsive, high-quality tier 1 IT support to UniSC staff and students across a broad range of technology services. Working within our Client Support team, you will resolve incidents and service requests, contribute to continuous improvement initiatives, and play an important role in delivering an outstanding technology experience across the University.
For more information, please visit us online: Information Technology
You will
- deliver multi-channel tier 1 IT support, resolving incidents and service requests while providing an excellent customer experience;
- maintain accurate records and contribute to knowledge management, documentation and continuous service improvement activities; and
- collaborate with colleagues across IT to support teaching, learning and business operations through reliable and responsive technology services.
About you
You are a customer-focused IT professional who enjoys solving problems and helping others get the most from technology. With strong communication and organisational skills, you can work effectively in a fast-paced environment, manage competing priorities and build positive relationships with people of varying levels of technical knowledge. You are proactive, collaborative and committed to delivering service excellence.
You will possess:
- a relevant degree and subsequent experience, or an equivalent combination of technical support and customer service experience and training;
- demonstrated experience providing responsive customer service and technical support to a diverse client group;
- strong organisational and communication skills, including the ability to document activities and manage competing priorities;
- knowledge of IT service management principles, including IT Service Desk operations and ITIL practices;
- demonstrated troubleshooting skills across technologies including Microsoft 365, Windows environments and end-user applications; and
- working knowledge of networking concepts and modern collaboration technologies, including videoconferencing and remote support tools.
Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.
Position Description: 494510_Technical Support Associate.pdf
UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.
All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC
Applications for this position close midnight, Sunday 12 July 2026.
Your completed application must include:
- a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.
Further information regarding how to prepare your application is available on our website: Join our team
UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au
Have questions or want to know more? For a confidential discussion, please contact:
Carmelo Pellizzeri
Manager Client Services - IT - Client Services
Telephone: 07 5456 5300
Email: cpellizzeri@usc.edu.au
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