Temp Front Desk

learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job TitleTemp Front Desk

Job Profile TitleTemporary Employee - Non-Exempt

Job Description SummaryThis temporary part-time front desk position located in Kennett Square PA at New Bolton Center’s Large Animal Hospital will provide exceptional customer service to external and internal clients. The front desk operates 24 hours a day, seven days a week including holidays. This position requires availability on Saturdays and Sundays and flexibility to work daytime, evening, and overnight shifts. The nature of the work performed in this position requires excellent communication skills, attention to detail and a knowledge of Equine, Bovine and Small Ruminant husbandry.

Job Description

Greet and interact professionally with all internal and external clients, including owners, shippers, trainers, clinicians, and other department staff to convey information on incoming or discharging patients, including Emergencies, which often involves numerous staff and complex instructions.

Enter, process, and/or print admission and discharge forms to facilitate efficient patient movements through the Hospital. Interact with clients in a professional manner to collect, post, and reconcile payments for cases being discharged or emergency cases being admitted. Perform clerical functions to ensure patient records and Hospital census are accurately maintained and handled appropriately.

Answer incoming calls and route calls appropriately, in a friendly and respectful manner. Follow standard operating procedures and update them, where necessary. Notify appropriate internal or external clients of changes that affect them.

Provide accurate information such as travel directions, emergency instructions, and package delivery instructions to internal and external clients in a friendly and professional manner.

Schedule appointments for clients in service areas not supported by administrative assistants. Enter pre-admission information into system and generate appropriate paperwork

Perform additional duties that may be assigned by the supervisor

Job Location - City, StateKennett Square, Pennsylvania

Department / SchoolSchool of Veterinary Medicine

Pay Range$7.25 - $19.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity StatementThe University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special RequirementsA background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.