Job Details
Job Title: Test Proctor - Office of Digital Learning & Academic Technology (Full-time, OPS) (Multiple Vacancies)
Location: Tallahassee, FL
Regular/Temporary: Temporary
Full/Part Time: Full-Time
Job ID: 62968
Department
Office of Digital Learning & Academic Technology
Responsibilities
The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-administrative work. These responsibilities are described below.
- Admit testers in and out of the facility.
- Upon entrance: Greet testers as they enter the testing lobby. Check the testers’ registration and photo ID. Confirm all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
- Upon exit: Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
- Proctor testers. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor to address sensitive matters.
- Complete office-administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the testing team and department with special projects and tasks.
Qualifications
- Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate-level coursework at *any* college or university.
- Able to work at least 25 hours a week within business hours.
- Able to work at least 15 additional hours during extended hours weeks. See the “Considerations” section below for details.
- Able to maintain a consistent work schedule.
- Able to follow procedures precisely and pay attention to detail.
- Able to carefully handle secure and confidential information.
- Able to provide courteous customer service.
- Able to maintain positivity and professionalism in a team-based environment.
- Able to work effectively under high-stress situations.
Preferred Qualifications
- Able to work 40 hours a week during business hours.
- Bachelor’s degree (BA/BS) or associate’s degree (AA/AS).
- 1 year or more of customer service experience.
- Student or work experience in a college or university setting.
- Experience working with secure and confidential materials or information.
- Proficiency using computers.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about Florida State University and our campuses.
Anticipated Salary Range
- This position starts at $15.00 an hour and can earn up to $17.50 per hour with strong job performance over time (+$1.50) and increased job responsibilities (+$1.00).
- Vacation and sick leave are not included with this position. However, staff working in this position may be approved for planned and unplanned absences.
How To Apply
If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an OPS/temporary job.
Based on the duties, this position may require completion of a criminal history background check.
Training is provided on the job and typically takes two weeks to complete.
See testing.fsu.edu for standard business hours. During peak times of the semester (i.e., the last week of the spring and fall semesters or after an unexpected closure), the testing center may extend these hours to meet service demands. See FSU’s extended Academic Calendar (https://registrar.fsu.edu/calendar/extended) for more information.
This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate) when working more than 40 hours in a 1-week period.
This position is being advertised until April 15, 2027. Applications will be reviewed periodically throughout the year as departmental needs arise. Qualified candidates will be contacted via email when a need arises, and interviews must be scheduled in advance (no walk-ins).
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Organization
Working at Florida State University
One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.
Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.
Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.
Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.
Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.
With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.
Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.
Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.
At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.
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