Ticketing Manager

Ticketing Manager

Company:
Oklahoma City Community College

Job Location:

Category:
Arts and Museum Administration

Type:
Full-Time

Posting Number: Staff_0403494

Classification Title: Staff

Datatel Position ID: GLED3TCKTMGR1A

Annual Hours: 2080 Hours Annually

Placement Range: $38,106.53 - $40,011.86

Position Type: Regular

Job Category: Exempt

General Description

This position is responsible for ticketing operations and box office functions for all events held at the Visual & Performing Arts Center and Bruce Owen Theater.

Reports To: Director of the Visual and Performing Arts Center

What position(s) reports to this position?

Part-time Box Office Specialist

Student Employee Box Office Cashiers

Minimum Education/Experience

Minimum (2) years of work experience in coordinating and managing events, projects, volunteer services, and working as a theater front-of-house manager.

Required Knowledge, Skills & Abilities

Knowledge:
Performance arts management
Box office operations and event organization
Box office ticketing systems from event set-up to sales
Ticket systems such as AudienceView Campus (formerly Universitytickets.com) system
Sales and business development
Subscription series management
Financial management
Accounting principles
Supervisory principles
English/Spanish language desired

Skills:
Negotiating
Delivering customer service
Resolving conflicts
Motivating others
Enforcing accountability
Recruiting and interviewing
Communicating, both verbally and in writing
Using Microsoft Office and box office software
Working with the public

Abilities:
Pay attention to details
Coordinate the completion of multiple tasks or projects within established deadlines
Work effectively in a changing and deadline-oriented environment
Effectively train box office staff on ticketing software, procedures, and culture
Work within a team
Accurately balance accounts daily

Physical Demands/Working Conditions

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

This position requires that the person has strength enough to lift, push, pull or carry objects weighting up to 25 pounds.

This position requires that the person has flexibility enough to bend, twist, and reach out when performing tasks.

This position requires that the person has speech and hearing enough to communicate in person and by telephone.

This position requires that the person demonstrate manual dexterity enough to operate keyboards and manipulate machine controls.

This position requires that the person has visual ability to read small print accurately in print, computer screens, and hand-held devices.

This position requires that the person has near vision enough to read and draft documents such as written communications, forms, reports, etc.

Work is performed in a relatively safe and secure box office environment that may periodically have unpredictable requirements or demands.

Work is performed during normal work hours; requires occasional evening and weekend work including working all ticketed performances and events.

Preferred Qualifications

Minimum (2) years' full-time work experience managing a performing arts organization, event box office, or similar operation including administration of subscription series, the training, and supervision of box office staff in an institution of higher education.

Bilingual

Required Training

Quarterly compliance training as assigned by institution

Work Hours: This is a full-time, exempt position; generally, Monday-Friday, 8:00 AM - 5:00 PM, however, includes occasional evening/weekend hours to support scheduled ticketed and public events.

Department: Cultural Programs

Open Until Filled: No

HR Contact: Rose Sanchez

Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific)

*To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.*

Job Duties (Duties Assignment Statement)

Oversee daily box office operations to ensure accurate, efficient, and customer-focused service.

Collaborates with venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, including will-call ticket pick up, and resolution of any or ticketing issues; develops positive and personal relationship with Cultural Program's constituents; works with outside promoters from box office contract to settlement; trains and schedules box office staff; and supervises student workers.

Promotes OCCC ticketed events to the patron database and through the College website, social media portals, community event calendars, and event websites; monitors marketing workflows to ensure the delivery of scheduled marketing initiatives.

Maintain and update ticketing systems, including event builds, seating maps, pricing structures, and ticket inventory. Ensure accurate patron database management and record keeping. Implement and maintain proper financial procedures, including daily balancing, reconciliation, and reporting.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

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