processing to maintain service standards. As a Concur System Administrator, the Supervisor configures system parameters, troubleshoots errors, and resolves system issues. The role monitors customer support queues across all Travel Accounting teams to ensure timely and accurate case resolution and leads monthly drop in help sessions for the campus community. Responsibilities also include reviewing Concur exception pre approval requests and escalating them when higher level approval is required. The position additionally serves as the Concur Cash Advance Administrator—reviewing and issuing cash advances and completing month end reconciliation—and as the Relocation Specialist, auditing household move and relocation reimbursement claims, submitting monthly payroll files for tax withholding, processing household move invoices in BruinBuy+, and responding to related customer inquiries. This role requires sound judgment to prioritize tasks, interpret policy, and develop solutions that support University travelers while upholding the University's mission.

Qualifications

• Ability to keep abreast of changing University policies and procedures to anticipate and implement procedural, workflow, and system parameter changes. (Required)
• Demonstrated skill in analyzing travel transactions, auditing travel/entertainment expense reports, reading travel/entertainment receipts, calculating per diem, deducting unallowable expenses, correcting errors, & understanding implications of restricted funding sources & State/Federal regulations. (Required)
• Excellent interpersonal skills to interact effectively and diplomatically with faculty, staff, campus administrators, and team members to establish rapport and gain the trust of others. Skill in working as part of and contributing to a team. (Required)
• Ability to work accurately with numbers, a heavy volume of transactions, and a great amount of detail. (Required)
• Ability to analyze situations and define the problem or objective, identify relevant factors, formulate logical conclusions, and recognize alternative solutions. Skill in interpreting University policies to perform research, diagnose problems, answer questions, and resolve user and system issues. (Required)
• Skill in establishing priorities to complete work in a timely manner and to ensure travel and entertainment reimbursements and invoices are paid on time despite distractions, frequent interruptions, competing requirements, or changes in workload. (Required)
• Excellent writing skills to prepare written materials that effectively convey information. Excellent speaking skills to present information using appropriate vocabulary and grammar in meetings or to individuals of various organizational levels and groups of various sizes. (Required)
• Demonstrated ability to explain and educate individuals regarding travel and entertainment practices and policies, and to de-escalate situations with dissatisfied customers when necessary. (Required)
• Ability to work independently and follow up with minimal supervision. Demonstrated skill in using judgement to recognize urgent situations and taking appropriate actions. (Required)
• Demonstrated working knowledge of the University’s accounting system and travel and entertainment policies and procedures. (Preferred)
• Creativity to assist in preparing training materials, user documentation, and other published materials that evoke reader interest and convey required information in an engaging way. (Preferred)
• Knowledge of ethical standards as applicable to manage staff. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in related area and / or equivalent combination of education and experience / training. (Required)