Treatment Coordinator - Orthopedic Surgery (PM&R)

Position Summary

WashU is launching an exciting new Fluoroscopy Suite in Sunset Hills and is seeking a highly organized, proactive, and patient-centered Fluoroscopy Treatment Coordinator to play a pivotal role in its success. This is a unique opportunity to be part of a new clinical operation from the ground up, helping shape workflows, elevate patient experience, and support a dynamic procedural team.

In this role, the Treatment Coordinator serves as the central hub for coordinating interventional musculoskeletal procedures within a fast-paced, high-demand environment. You will be responsible for managing complex scheduling logistics while ensuring each patient’s journey—from referral to post-procedure follow-up—is seamless, efficient, and compassionate.

Working collaboratively with PM&R physicians, nursing staff, radiology technologists, and administrative teams, you will coordinate procedure scheduling, verify orders and insurance authorizations, prepare and review patient documentation, and facilitate clear communication across all stakeholders. Your attention to detail and ability to anticipate needs will directly contribute to optimized patient flow, reduced delays, and an exceptional care experience.

This role is ideal for someone who thrives in a highly collaborative healthcare setting, enjoys problem-solving, and is passionate about delivering high-quality, patient-centered care. As a key member of the Sunset Hills team, you will help establish best practices, support operational excellence, and ensure the successful day-to-day function of a growing specialty service line.

Job Description

Primary Duties & Responsibilities:

• Serves as the primary point of contact for scheduling all fluoroscopy-guided interventional musculoskeletal procedures, ensuring accuracy, timeliness, and alignment with provider availability and procedural requirements.
• Coordinates complex scheduling logistics across multiple providers, procedure types, and resources, optimizing daily workflow and maximizing suite utilization.
• Reviews and verifies physician orders for completeness and accuracy; ensures appropriate procedure selection, clinical indications, and required documentation are in place prior to scheduling.
• Obtains and validates insurance authorizations and referrals, working proactively with payors, patients, and referring offices to prevent delays or denials.
• Communicates clearly and compassionately with patients to schedule procedures, provide preparation instructions, and answer questions regarding the procedure process, expectations, and logistics.
• Prepares and maintains accurate patient records within the electronic medical record (EMR), ensuring all required documentation, consents, and clinical information are completed prior to the procedure date.
• Collaborates closely with PM&R physicians, nursing staff, and radiology technologists to coordinate procedure day readiness, including special equipment needs, time requirements, and patient-specific considerations.
• Monitors daily schedules and proactively adjusts for cancellations, urgent add-ons, and workflow changes to maintain efficiency and minimize downtime.
• Facilitates pre-procedure and post-procedure communication, including appointment confirmations, follow-up scheduling, and coordination of additional care needs as directed by providers.
• Identifies and resolves scheduling conflicts, authorization issues, and patient concerns with a solutions-oriented approach, escalating complex issues as appropriate.
• Supports the development and implementation of standardized scheduling workflows and best practices for the new Sunset Hills Fluoroscopy Suite.
• Tracks and reports scheduling metrics, including utilization, cancellations, and no-show rates, to support continuous operational improvement.
• Ensures compliance with institutional policies, regulatory requirements, and patient privacy standards (HIPAA) in all scheduling and communication activities.
• Contributes to a positive, team-oriented environment focused on delivering exceptional patient-centered care and a high-quality clinical experience.

Working Conditions:

Job Location/Working Conditions:
Normal office environment.

Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.

Equipment:
Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Healthcare (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

Bachelor's degree, Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, Interpersonal Communication, Microsoft Office, Multitasking, Oral Communications, Psychometrics, Workplace Organization, Written Communication

Grade

C08-H

Salary Range

$20.57 - $30.84 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.