Triage MA I / EMT / AEMT

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Medical Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12 pediatric subspecialty divisions and service lines.

This position supports the Clinical Enterprise Triage team and provides assistive care to patients and their families. Triage incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location.

This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage
• Free transit on most UTA services
• Employee discounts on a variety of products and services
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Responsibilities

• Triage incoming calls, support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Collaborate with healthcare providers and division nurses to ensure timely and appropriate coordination of patient care.
• Process medication refill requests per division-specific protocol.
• Assist providers and clinical staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, travel reimbursement forms, etc.
• Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines.
• Partner closely with other members of the medical team to provide efficient, high quality ambulatory care to patients and their families.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Actively participate in customer service efforts and quality improvement initiatives.