The University of Dubuque is a growing faith-based University that
is seeking a
Student Accounts Collection Coordinator . The
University of Dubuque offers an excellent benefits package
including tuition remission, paid holidays, vacation and sick time,
and a retirement match.
Position Summary:
The Student Accounts Collection Coordinator is a member of the
Student Accounts team with primary responsibility for managing
delinquent receivables. This position ensures the timely generation
of account statements and coordinates effective collection efforts
while providing exceptional customer service to students, families,
faculty, staff, and external partners.
Primary Responsibilities:
- Generate and distribute billing for student accounts and
institutional loans
- Counsel students and families regarding billing statements,
payment options, and account discrepancies, and establish payment
plans in accordance with university policy
Determine and process account write-offs in compliance with
university policy and applicable regulations
Credit report delinquent accounts to credit bureaus
Ensure compliance with federal, state, and institutional
regulations related to debt collection
Review accounts with outstanding balances to determine
transcript eligibility
Perform other duties as assigned in support of the University's
Mission
Skills and Abilities:
- Strong interpersonal, verbal, and written communication
skills
- Excellent knowledge of Microsoft products (Excel, Word,
etc.)
- Ability to use discretion and confidentiality in accordance
with FERPA and University matters
- Ability to work independently and collaboratively
- Strong understanding of receivables management and credit
bureau reporting
- Ability to remain seated at a workstation for extended periods
of time
- Strong organizational, time management, and problem-solving
abilities
Qualifications:
- Associate Degree Required; Undergraduate Degree Preferred
- 2-4 years of experience with accounts receivable with specific
focus on credit reporting
To apply with a growing faith-based University for the
Student
Accounts Collection Coordinator position, please submit a
UD Employment Application with an attached cover letter,
resume, and three professional references or email application
materials to
hr@dbq.edu .
Affirmative Action/Equal Employment Opportunity Employer. For more
information regarding the Jeanne Clery Act, please go to
https://www.dbq.edu/SafetySecurity/JeanneCleryAct/