User Services Assistant

Birkbeck, University of London, is looking for a User Services Assistant this Summer 2026, on a permanent, part-time contract.

It is an exciting opportunity to join the User Services team and make a difference to the student experience at Birkbeck.

The User Services Assistant plays a key role in providing a high-quality IT and Library customer-focused service while working at the service desk and responding to online and in-person enquiries.

You will also be involved in students’ induction and orientation, and you will carry out communication and marketing activities including social media and the creation and maintenance of user guides.

The role is offered at part-time (either 12hrs or 18hrs a week), and you'll work in a team rota to cover the online and in-person enquiry service, working either Monday & Tuesday 6pm to Midnight or Thursday, Friday and Saturday 6pm to Midnight.

To be a successful User Services Assistant you will have:

• Previous experience of working in a public-facing role and as part of a team,
• Excellent interpersonal and communication skills,
• Commitment to the provision of an excellent customer service to library users.

Birkbeck offers training to the successful candidate, and will expect the postholder to develop knowledge in many areas to assist with one-stop frontline enquiries about, for example: WiFi, printing, access to College platforms like Moodle, resources, membership, library facilities and study environment.

This is a fully in-person role with no option for home working.