Job Details

Posting Number: 2026488

Location: San Marcos

Department: Client Solutions

Recruitment Type: Open Recruiting

Job Type: Full-Time

Monthly Salary: $4,369.17

Job Category: Non-Exempt

Required Qualifications:

Demonstrated high-level of support for faculty and student issues in Learning Management System (Canvas, etc.) tools
Demonstrated experience providing exceptional customer service and end-user support
Must demonstrate strong written and verbal communication skills
Problem resolution skills including strong analytical, research, and troubleshooting skills
Strong organizational skills and attention to detail
Ability to follow complex written and verbal instructions

Preferred Qualifications:

Experience in diagnosing and resolving complex technical issues
Experience with Service Desk end-user technical support in higher education
Experience with ticket logging, tracking via service management software
Experience with troubleshooting network connectivity, Banner SIS, Active Directory
Experience with AWS Connect, Beyond Trust, Team Dynamix
Skills in Office 365 tools including Teams, Outlook, SharePoint
Experience installing and supporting Windows, Mac OS, Microsoft Office, Adobe, Zoom

Job Description:

The IT Assistance Center (ITAC) provides technical support to the Texas State University community including software installation, hardware diagnosis, network troubleshooting, and technology consulting. Service delivered face-to-face, remote, chat, email, phone, and on-site.

Job Duties:

Resolve complex incidents and service requests via multiple channels
Deliver technical support for hardware, software, network, phones, access management
Advise users on best practices and problem-solving
Contribute to projects and update documentation
Maintain accurate ticket documentation and monitor service levels
Stay informed about evolving technologies