UTS- Temporary Patient Accounts Representative at UNC Chapel Hill
Essential Job Duties
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner
- Answer incoming calls and direct inquiries to the appropriate department or team member
- Respond to patient billing questions, explain statements, and provide basic account information
- Accept and process patient payments; provide receipts and documentation as needed
- Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
- Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
- Collaborate with billing, clinical, and administrative staff to resolve patient account issues
- Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
- Ensure desk and waiting area remain clean, organized, and professional
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