Job Description

• Department: Information Technology
• Salary Plan: Temporary
• Hiring Rate: $15.00 per hour
• Selected candidate must be able to work a minimum of 18 hours per week; hours will vary between Monday-Sunday

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions
• Support system software used by the USF community and affiliates

Qualifications

MINIMUM QUALIFICATIONS: This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

PREFERRED: Experience with Windows 7-11 and Mac OS X; One year of professional computing experience; Technical documentation experience; Two years of college experience