New Cureus Study on UAE Physicians' Knowledge, Attitudes, and Practices Toward Telemedicine

The United Arab Emirates has positioned itself as a global leader in digital health innovation, with telemedicine playing a central role in expanding access to quality care across its vast geography. A newly published cross-sectional study in Cureus offers fresh insights into how physicians in the UAE perceive and utilize this technology. Titled "Knowledge, Attitudes, and Practices Toward Telemedicine Among Physicians in the United Arab Emirates: A Cross-Sectional Study," the research reveals moderate to high engagement levels but highlights opportunities for targeted improvements. This landmark survey, conducted between March and September 2023, involved 309 practicing physicians from public and private facilities, providing a snapshot of the sector's digital maturity as the UAE pushes toward its Vision 2031 healthcare goals.

Telemedicine's Evolution in UAE Healthcare Landscape

Telemedicine refers to the remote delivery of healthcare services using telecommunications technology, encompassing video consultations, remote monitoring, and digital prescriptions. In the UAE, its adoption surged during the COVID-19 pandemic, supported by proactive policies from the Ministry of Health and Prevention (MOHAP), Dubai Health Authority (DHA), and Health Authority Abu Dhabi (HAAD, now DOH). By 2026, the UAE telemedicine market is projected to exceed USD 1.2 billion, growing at a compound annual growth rate (CAGR) of around 19-25%, driven by a tech-savvy population, high smartphone penetration (over 99%), and government investments in platforms like the Malaffi health information exchange and DHA's Seha app.

These initiatives have enabled millions of virtual consultations, reducing hospital overcrowding and improving chronic disease management for conditions like diabetes and hypertension, prevalent in 13% and 30% of adults respectively. However, sustained integration requires physician buy-in, as frontline implementers. The Cureus study addresses this gap, evaluating knowledge (factual understanding), attitudes (beliefs and perceptions), and practices (actual usage) through a structured questionnaire.

Study Methodology: Rigorous Cross-Sectional Design

Researchers led by Rashida Dhilawala employed a descriptive cross-sectional approach, distributing a bilingual (Arabic/English) self-administered online questionnaire via social media, email, and professional networks. The tool, developed from literature review due to lack of validated UAE-specific instruments, included demographic questions and scored sections: four knowledge items (0-4 scale: low 0-1, moderate 2, high 3-4); seven 5-point Likert attitude items (0-15: negative 0-5, neutral 6-10, positive 11-15); and ten practice items (0-10: poor 0-4, moderate 5-7, good 8-10). Pilot-tested for clarity, it showed strong reliability (Cronbach's α 0.76-0.81) and validity via exploratory factor analysis.

From a calculated sample of 296, 309 valid responses were analyzed, using convenience and snowball sampling. Inclusion focused on clinically practicing Arabic/English-speaking physicians; exclusions were trainees and non-practitioners. Statistical analysis involved chi-square tests, binary/multinomial logistic regression for associations, with p<0.05 significant.

Participant Profile: Diverse UAE Physician Cohort

Respondents mirrored UAE's healthcare diversity: 53.7% female, ages skewed 35-50 years (50.2%), with 65.4% having ≥10 years experience. Specialties dominated by internal medicine (43%), surgery (28.8%), pediatrics (14.9%), OBGYN (7.1%), and family medicine (6.1%). Geographically, Sharjah (38.5%) and Dubai (37.9%) led, followed by Abu Dhabi (18.1%). Half (53.7%) worked in public facilities, reflecting the dual public-private system.

This representativeness strengthens generalizability, though self-selection bias may favor digitally savvy physicians.

Knowledge Assessment: Moderate-High Proficiency with Gaps

Knowledge levels were promising yet varied: 51.4% high, 36.9% moderate, 11.7% low. Public sector physicians showed higher knowledge odds (AOR 2.31 for private vs public? Wait, regression: private higher AOR=2.31 vs public), experienced doctors (≥10 years), and Sharjah-based ones outperformed Dubai/Abu Dhabi peers. OBGYN specialists had lower odds (AOR=0.28 vs surgery).

These disparities suggest uneven training exposure; public facilities, serving larger underserved populations, may prioritize hands-on over digital skills. Compared to global benchmarks (e.g., >70% high knowledge in US/Saudi studies), UAE lags slightly, underscoring need for standardized curricula.

Attitudes: Predominantly Positive Outlook

A majority (59.2%) held positive attitudes, 33.7% neutral, 7.1% negative—no strong demographic links, though medicine/OBGYN trended higher (AOR 2.2-2.8 vs surgery), Dubai better than Sharjah. Physicians valued telemedicine for convenience (e.g., reduced travel) and efficiency, aligning with UAE's high patient satisfaction rates (79% per Philips surveys). Neutral/negative views likely stem from concerns over diagnostic accuracy in complex cases.

Practices: Good Adoption but Regional Variations

63.2% reported good practices, 30.7% moderate, 6.1% poor. Family medicine led (AOR=3.12 vs surgery), Dubai highest (76.1% good vs Sharjah 53.8%). Routine use included follow-ups (common) vs initial consults (less), reflecting platform maturity like DHA's telemedicine guidelines mandating secure video/audio.

Adoption exceeds pre-COVID but trails leaders like Singapore (80%+), indicating scalability potential.

Factors Shaping KAP: Public-Private and Regional Divides

Regression analysis pinpointed predictors: private facilities boosted knowledge (better tech), Dubai attitudes/practices (advanced infra), family medicine practices (tele-suitability). Experience marginally aided knowledge. These reflect UAE's decentralized health system—emirate-specific regulators (DHA/DOH) foster innovation but uneven rollout.

Access the full Cureus study for detailed tables.

Challenges Facing Telemedicine Implementation

Barriers mirror global trends: medico-legal uncertainties (e.g., consent, liability under Federal Law No. 2/2019), infrastructure gaps in rural areas, digital literacy, data privacy (PDPL compliance). Public physicians cited workload/tech access; specialties like surgery noted physical exam limits. UAE addresses via MOHAP's 2023 telemedicine framework, but training lags.

Solutions include competency-based modules, AI integration for triage, hybrid models.

Implications for Medical Education in UAE Universities

As higher education hubs like UAEU, Khalifa University integrate telemedicine into MBBS curricula, this study informs reforms. Med schools should emphasize KAP training, simulations for specialties. Research arms (e.g., NYUAD, MBZUAI) can pioneer AI-telemedicine, positioning UAE as exporter of digital health expertise. For aspiring physicians, platforms like AcademicJobs.com offer roles blending clinical/digital skills.

UAE's 70+ universities produce 20,000+ med grads yearly; embedding tele-competencies ensures future-ready workforce amid 4.5B digital health market by 2026.

Future Directions and Policy Recommendations

Optimism prevails: with 77% resident confidence (Philips), telemedicine could cut costs 30%, boost access in expat-heavy UAE (88% population). Recommendations: national KAP certification, public-private tech-sharing, incentives for high-adopters. Longitudinal studies track sustained impact; AI enhancements (e.g., predictive analytics) next frontier.

Stakeholders—from MOHAP to universities—must collaborate for equitable rollout, leveraging UAE's USD 4B+ health tech investments.

Broader Impacts on UAE Healthcare Ecosystem

Beyond physicians, patients benefit: reduced wait times, rural reach (e.g., Liwa Oasis). Economy gains via productivity; challenges like cyber-risks demand robust cybersecurity. Global comparisons (Saudi 70% adoption) spur UAE leadership.

Explore MOHAP telemedicine guidelines.

Conclusion: Paving Way for Digital Health Leadership

The Cureus study affirms UAE physicians' readiness for telemedicine, with strengths in attitudes/practices but knowledge gaps addressable via education. As UAE advances toward smart healthcare, investing in physician training—especially public/specialty segments—unlocks full potential, enhancing outcomes for 10M residents.

Photo by David Trinks on Unsplash