Job Details
Catering Supervisor
Department: Catering - 170400
Minimum Qualifications
Graduation from High School or possession of a GED, and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the position's role may be substituted on a year-for-year basis.
Degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
Catering Supervisor Wanted: Ensuring Memorable Dining Experiences
Are you passionate about delivering exceptional dining experiences? Are you a natural leader with a keen eye for detail? Join our esteemed academic institution as a Catering Supervisor and play a pivotal role in providing outstanding catering services to our students, faculty, and guests.
The Catering Supervisor serves as an effective leader for Appalachian State University's Grandview Catering & Events front-of-house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.
Working at Appalachian State University comes with a variety of benefits designed to support and enhance your employment experience:
- Comprehensive Health Plans: access a range of health insurance options, including medical, dental, and vision coverage
- Retirement Plans: utilize these to help you secure your financial future
- Paid Time Off: including vacation, sick leave, and holidays to help you balance work and personal life
- Professional Development: take advantage of tuition waiver programs for professional development and further your education
- Wellness & Health Programs: tap into various wellness initiatives and resources, including free gym membership, to help you strive for a healthy lifestyle
- Employee Assistance Programs: access free support services for personal and professional challenges, including counseling and financial advice
Your Responsibilities as a Catering Supervisor include, but are not limited to:
- Being "on the floor" for event service on a daily basis
- Maintaining open and frequent communication with the management team regarding event status, questions, concerns, and new ideas
- Participating in developing and implementing training programs for front-of-house student staff alongside the Assitant Director and Director of Hospitality
- Ensuring timeliness of each event; This includes packing up and departing the kitchen, arrival at the event location, set up, service within the appropriate timeframe, event breakdown
- Monitoring the quality of the product and service provided during the event
- Managing a team of student staff for the successful execution of catered events.
- Leading the students by example and be able to delegate tasks with detailed instruction and context as needed before, during and after events
- Forming positive working relationships with coworkers, including students, while remaining professional and respectful at all times
- Serving as a point of contact during events for the event host.
- Troubleshooting with excellent customer service and taking action quickly
- Overseeing equipment and workstation clean-up
- Tracking various inventories
- Maintaining awareness of workload balance across the department and be willing to assist as needed with atypical tasks
- Completing industry-recommended certifications such as ServSafe, TIPS, CPR/AED, ALE educational sessions
- Working with the entire Grandview team on other duties as assigned
Knowledge, Skills, & Abilities Required for this Position
- Working knowledge of the food & beverage or hospitality industry gained through 2 years of work experience
- Ability to remain calm and make quick decisions under stressful circumstances
- Patience to guide and supervise student staff that is new to the workforce
- Ability to work during weekends and holidays as needed (including shifts that may exceed 8 hours)
- Ability to hold oneself accountable and can be relied upon to ensure that projects and schedules are maintained
- Ability to be proactive in completing their assigned tasks and strategize to create task lists to delegate to others
- Excellent communication skills to lead and provide support to catering staff
- Demonstrate a collaborative approach to the completion of tasks or assignments
- Shown versatility in working well under high pressure and fast-paced situations, as well as slower days that require proactivity and the ability to stay organized
- Excellent customer service and ability to empathize with clients and staff
- Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus. Vehicles include a cargo van and box trucks.
- Interest in learning from all other positions in the department and willingness to help others
Preferred Qualifications
- 2+ years of relative work experience in the food & beverage industry, preferably with high-volume catering
- Experience leading a team is preferred
Work Schedule/Hours: Varying schedule based on business needs Must be willing to work a non-traditional 40-hour work week (eligible for additional compensation when applicable) and be flexible as needed Catering employees are required to work special events including, but not limited to: all home football games, University commencement, other large-scale events
Anticipated Hiring Range: $42,177 - $45,760
Closing Date: 08/16/2026
To apply, visit https://appstate.peopleadmin.com/postings/55309
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