Food Services Supervisor - AM

Department: Campus Dining - Rivers Street Cafe - 170350

Minimum Qualifications

Graduation from High School or possession of a GED, and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the position's role may be substituted on a year-for-year basis.

Degrees must be received from appropriately accredited institutions.

License/Certification Required

Essential Job Functions

Supervises all full-time, temporary and student employees in assigned area.
Orders food supplies and completes work orders for equipment repair.
Recognizes potential problems in service, addresses, and resolves promptly and respectfully.
Facilitates communication among the work groups in a manner that helps accomplish daily work goals.
All ASU Campus Dining employees are required to work during home football games, or any other special campus event as needed.
Campus work location may vary depending on the event.
Assist with controlling food, labor, and other controllable costs; projects the amount of food needed and orders the appropriate amount of food; order appropriate quantities of food and supplies; instruct and monitor servers on appropriate portion size to be served.
Resolves customer complaints in a positive manner using proper judgement; sets a positive tone for location and influences employees and student employees to do so.
Schedule and directs the staff; moves employees around to improve customer service while increasing efficiency; utilizes employee feedback to better the location; handles personnel matters.
Reviews trends utilizing trade magazines and customer requests.
Works with the Manager to receive needed resources for skill development.
Maintains the sanitation standard according to State policies and procedures.
Attends training sessions as requested.

Knowledge, Skills, & Abilities Required for this Position

Knowledge of personnel management and food production.
Good time management and food safety skills.
Ability to delegate tasks to student and full-time employees.
Ability to ensure good customer service by helping train and coach all employees in their charge.
Ability to plan and coordinate breaks and schedules to ensure proper coverage of meal service.
Manage daily unit operations.
Ability to estimate accurately the amounts of food needed to supply the number of customers served.
Ability to plan, organize, and direct the work of a large staff, including student employees.
Ability to maintain high standards of cleanliness and food sanitation.
Previous experience as a supervisor in a food service establishment.
Physically capable to move quickly and efficiently.
Ability to listen, remember, and follow through on instructions.
Good communication skills.
Good Stamina and ability to work under stressful situations.

Preferred Qualifications

High School Diploma. Food management experience. Obtain ServSafe certification within 1 year of employment

Work Schedule/Hours: Campus Dining is a Sunday – Saturday, 6:00 am – 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off. Typical weekly schedule consists of Tuesday-Saturday 6:00 am – 3:00 pm. Employees may be required to work some flex hours to support the needs of the business and/or for special campus events. Schedules will be adjusted as needed to provide coverage in these cases. Employees are considered mandatory staff and are subject to call back anytime 365 days a year. Report to work on alternating holidays to check all food service buildings. When required employee must make needed repairs during holiday and weekend checks.

Anticipated Hiring Range: $42,000 - $43,260

Closing Date: 08/23/2026

To apply, visit https://appstate.peopleadmin.com/postings/55359

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Food Services Supervisor - AM

Appalachian State University

John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA