ESSENTIAL FUNCTIONS

• Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
• Monitors and optimizes the performance of all associated server environments
• Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary
• Maintains the servers (Windows, Linux, UNIX, etc.) as necessary
• Maintains all associated disaster recovery environments
• Develops and maintains the necessary troubleshooting documentation
• Acts as primary liaison to the associated vendor HelpDesk for issue resolution
• Applies security patches as necessary
• Provides before, after hours, and weekend support to resolve application issues as necessary
• Installs, upgrades, and configures new middleware server software, database software and applications as necessary
• Applies software patches and performs major upgrades as necessary
• Provides before, after hours, and weekend support for migrations and upgrades as necessary
• Identifies and evaluates new tools and solutions for improved application and server management
• Identifies cross-training and documentation opportunities
• Performs other duties as assigned

ESSENTIAL FUNCTIONS

• Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
• Monitors and optimizes the performance of all associated server environments
• Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary
• Maintains the servers (Windows, Linux, UNIX, etc.) as necessary
• Maintains all associated disaster recovery environments
• Develops and maintains the necessary troubleshooting documentation
• Acts as primary liaison to the associated vendor HelpDesk for issue resolution
• Applies security patches as necessary
• Provides before, after hours, and weekend support to resolve application issues as necessary
• Installs, upgrades, and configures new middleware server software, database software and applications as necessary
• Applies software patches and performs major upgrades as necessary
• Provides before, after hours, and weekend support for migrations and upgrades as necessary
• Identifies and evaluates new tools and solutions for improved application and server management
• Identifies cross-training and documentation opportunities
• Performs other duties as assigned