You will be part of the Education Services and Support team within the College of Medicine and Health which consists of over 100 Professional Services staff who work together to support and enable the delivery of education across Undergraduate and Postgraduate Programmes.

As part of the Education Services and Support Team, you will play a key role in ensuring the delivery of a high-quality, efficient and student-focused administrative service across a diverse portfolio of programmes. Working closely with academic colleagues and external partners, you will help create an exceptional learning experience for students while ensuring compliance with university regulations and quality standards.

This is a significant leadership role where you will manage, develop and support a team of Senior Education Support Administrators and Education Support Administrators, providing guidance on policies, procedures and operational processes. You will oversee programme and student data management, lead service improvements, support teaching and assessment planning, and use data insights to enhance programme delivery. The role also involves managing complex queries and complaints, representing the service at key committees and boards, and maintaining strong relationships with external stakeholders, including NHS Trusts.

We are looking for a collaborative and forward-thinking leader with excellent people management, organisational and analytical skills. You will have experience of leading teams in a complex environment, driving continuous improvement and delivering outstanding customer service. In return, you will join a supportive and ambitious professional services community committed to excellence in education, equality, diversity and inclusion, and the continuous development of its staff and services.

Informal enquiries can be made to Philippa McLeish p.j.mcleish@bham.ac.uk ; Louise Batchelor l.a.batchelor@bham.ac.uk or Sue Geraghty s.e.geraghty@bham.ac.uk

You will be part of the Education Services and Support team within the College of Medicine and Health which consists of over 100 Professional Services staff who work together to support and enable the delivery of education across Undergraduate and Postgraduate Programmes.

As part of the Education Services and Support Team, you will play a key role in ensuring the delivery of a high-quality, efficient and student-focused administrative service across a diverse portfolio of programmes. Working closely with academic colleagues and external partners, you will help create an exceptional learning experience for students while ensuring compliance with university regulations and quality standards.

This is a significant leadership role where you will manage, develop and support a team of Senior Education Support Administrators and Education Support Administrators, providing guidance on policies, procedures and operational processes. You will oversee programme and student data management, lead service improvements, support teaching and assessment planning, and use data insights to enhance programme delivery. The role also involves managing complex queries and complaints, representing the service at key committees and boards, and maintaining strong relationships with external stakeholders, including NHS Trusts.

We are looking for a collaborative and forward-thinking leader with excellent people management, organisational and analytical skills. You will have experience of leading teams in a complex environment, driving continuous improvement and delivering outstanding customer service. In return, you will join a supportive and ambitious professional services community committed to excellence in education, equality, diversity and inclusion, and the continuous development of its staff and services.

Informal enquiries can be made to Philippa McLeish p.j.mcleish@bham.ac.uk ; Louise Batchelor l.a.batchelor@bham.ac.uk or Sue Geraghty s.e.geraghty@bham.ac.uk