QUT just opened two Senior Student Support Officer positions in the Faculty of Business and Law. These are not entry-level gigs. They demand someone who can handle complex student cases, interpret policy on the fly, and keep service levels high in a busy faculty.

The roles sit at HEW6 level. Base salary runs from $94,084 to $101,872, with the full package landing between $111,341 and $120,557 once you add 17 percent super and leave loading. They are ongoing and full-time, based at Gardens Point with hybrid flexibility. Applications close 16 August 2026.

The work centres on high-level consultation for students in business and law programs. You will manage complex cases, apply university rules to real situations, and act as the go-to contact for academic staff and external stakeholders. The faculty wants people who solve problems fast and keep students moving forward without drama.

Faculty of Business and Law at QUT combines the business school and law school. It focuses on career-ready graduates and strong industry links. Student support here directly affects retention and satisfaction in programs that attract large cohorts.

Student support roles like these have grown in importance across Australian universities. Larger classes and more diverse student needs mean professional staff spend more time on individual case work and policy navigation. The positions require a degree or equivalent plus solid experience in customer-focused support. Key skills include reading policies, analysing data for solutions, and handling sensitive matters confidentially.

You need initiative to close complex files with little supervision. The team environment moves fast, so collaboration and clear communication matter. Equity, diversity and Indigenous engagement commitments are explicit selection criteria.

Many candidates waste time on applications that ignore the actual criteria. Generic letters get binned quickly. Tailor every document to the eight selection points listed in the position description. Map your experience directly against each one with specific examples from your last roles.

Here is how to approach the application properly:

• Download the full position description first and print the selection criteria.
• Write one strong paragraph for each criterion using the STAR method where possible.
• Keep your CV to three pages and lead with relevant student support or case management work.
• Proofread everything twice, then have someone else read it for tone and accuracy.
• Submit early rather than on the closing date to avoid system glitches.

Current QUT staff with ongoing full-time rights can apply, and Aboriginal and Torres Strait Islander candidates outside the university are also eligible. That reflects the institution's push for broader participation.

These openings sit inside a sector where professional staff numbers remain steady even as some academic roles shift. Universities Australia data shows the sector employs over 141,000 people in combined academic and professional positions. Strong student support teams help keep completion rates up when personal and study pressures mount.

Hybrid work is standard now at QUT for suitable roles. You will still need campus presence for meetings and student-facing work, but the arrangement gives flexibility many professional staff value.

If you have worked in higher education administration, student services, or similar case management environments, these roles line up well. The faculty values people who already understand university systems and can hit the ground running on policy interpretation.

Check the full details and apply through the official QUT portal. The reference number is 26421. Link directly to the posting on Academic Jobs for easy access and additional context on similar Australian university roles.

One practical step this week: open the position description PDF, highlight the eight selection criteria, and write a single bullet point example from your own experience for each one. That exercise alone will show you whether the fit is real before you invest hours in a full application.