Rate My Professor Alexander Heyes

Alexander Heyes serves as Programme Manager (Digital Presence) in the Strategic Programme Delivery Unit within the Transformation and Improvement Division of the University of Otago's Office of the Chief Operating Officer. The Transformation and Improvement Division is dedicated to driving change, innovation, and continuous improvement throughout the university. The Strategic Programme Delivery Unit specializes in the execution of enterprise-wide programmes and projects that deliver substantial change impacts across the institution. In this capacity, Heyes plays a pivotal role in advancing the university's digital infrastructure and user experiences.

Heyes manages the Digital Presence Programme (DPP), a key initiative designed to deliver engaging and seamless digital experiences for both staff and the wider public. Under his leadership, the programme encompasses several critical projects. Web Transformation Phase 1 (Transition) focuses on replacing the existing content management system to enhance design, performance, and security. Phase 2 (Transform) builds on this by further improving the overall web experience and modernizing the operating model. Additionally, the Staff Portal project aims to create a centralized hub for staff information, thereby streamlining access, enhancing user experiences, and simplifying the public-facing website. These efforts have resulted in measurable successes, such as tripling user satisfaction scores through a comprehensive digital overhaul. Alexander Heyes can be contacted at his professional email address.