Rate My Professor Janet McColl-Kennedy

Professor Janet McColl-Kennedy is Professor of Marketing in the UQ Business School at The University of Queensland, Brisbane, Australia. She holds a Bachelor of Arts (Honours) first class and a Doctor of Philosophy from The University of Queensland. Appointed full professor in 2002, she has held key leadership roles including Marketing Discipline Leader from 1996 to 2005, Research Director from 2006 to 2008 and 2009 to 2010, Director International in 2010, Founding Co-Lead of the Service Innovation Alliance Research Hub from 2018 to 2025, and Director of Research from 2020 to 2023. Currently, she serves as Lead of the Innovation Pathways Program in the FaBA Trailblazer Universities initiative. An internationally recognized expert in services marketing, her research focuses on customer experience management and measurement, the role of digital technology and AI, customer insights, choice preferences, service ecosystems, value co-creation, and health care services. She has authored over 230 publications, including 95 international refereed journal articles and 22 book chapters, with an h-index of 43 (Scopus) and over 22,712 citations (Google Scholar). Key publications include 'Gaining Customer Experience Insights that Matter' (Journal of Service Research, 2019), 'Customer Experience Challenges: Bringing Together Digital, Physical and Social Realms' (Journal of Service Management, 2018), and 'Dynamic Customer Value Cocreation in Healthcare' (Journal of Service Research, 2023). She has secured over $93.7 million in competitive research grants, including continuous Australian Research Council funding for 20 years, and supervised 15 PhD students and 50 masters dissertations to completion.