Rate My Professor Jon Adams

Jon Adams is a Senior Service Representative at AskOtago, the University of Otago's primary helpdesk service located in the St David II Building, 75 St David Street, Dunedin. AskOtago serves as the central point of contact for students and staff, offering support including IT assistance, general enquiries, and welfare services. In his role, Adams works alongside a team of senior service representatives, group leaders, and managers to ensure effective service delivery across the university.

During the COVID-19 pandemic in 2020, Jon Adams played a key part in the university's response efforts. Working remotely from home, he participated in welfare checks for nearly 2,000 students and staff. These proactive outreaches via phone, email, and chat helped identify needs such as health symptoms, isolation concerns, and access to resources. AskOtago's team, including Adams, prioritized support for international students from China and those in self-isolation, facilitating the transition to remote learning and work while maintaining vital personal connections, especially for students living alone. The service acted as a nerve centre, handling surges in IT-related queries for tools like Blackboard and home setups.