Rate My Professor Roxann Tjea

Roxann Tjea serves as the Manager, Fees and Scholarships within Student Administration at Edith Cowan University. She maintains the currency of pertinent policies and provides advice on their content and related guidelines. As the primary contact for the Student Scholarships and Bursaries Policy (PL256, Issue 2, May 2021), she contributes to frameworks supporting student attraction, retention, and success based on merit, equity, and opportunity. The policy applies to staff creating or administering scholarships and bursaries, and to students accepting awards, excluding certain externally managed endowed scholarships. It defines bursaries as financial grants assisting with costs such as travel, accommodation, or textbooks; scholarships as grants recognizing academic merit, equity, or other achievements; and tuition fee scholarships as coverage of course fees. Procedures cover creation and approval by the Pro Vice-Chancellor (Education and Arts) or equivalent senior officer, acceptance conditions, financial management including payment schedules aligned with census dates, termination for reasons like misconduct, suspension, or failure to meet enrollment requirements, and confidentiality to protect privacy.

Roxann Tjea is also the designated contact for the International Student Tuition Fee Refund Policy (PL213/sa010, October 2017), ensuring compliance with the Education Services for Overseas Students (ESOS) Act. This policy details refund entitlements: full refunds less a $500 administration fee for visa refusals; full refunds or credits to future study for withdrawals before the Census Date; partial refunds for withdrawals up to 10 weeks after Census Date under specific conditions; no refunds after Census Date except in exceptional compassionate circumstances supported by evidence. Refund applications require written submission, with processing within 28 days after clearing any outstanding debts. Additionally, she acts as the primary contact for Scholarships-related web content in the Brand and Marketing centre's services for managing web content. Her work includes contributions to administrative improvements, such as utilizing APEX forms for 2025 fee setups to transform daily tasks for university staff.