Team Associate

University of Maryland Global Campus (UMGC) seeks a Team Associate I in the Office of Admissions. Reporting to the Associate Director of Admissions, the Team Associate performs a full range of multi-functional administrative/operational duties, assisting with a full range of applicant and new student services for the purpose of creating a world-class new student service experience and environment for the University of Maryland Global Campus

SPECIFIC RESPONSIBILITIES INCLUDE:

Receives and directs inbound calls from the Admissions Transcript and General Admissions phone queues. Responds to general inquiries requiring research or interpretation of relevant departmental policies and procedures. Warm transfers calls to other departments as appropriate Makes outbound phone calls to leads and applicants to follow up on their requests for information, to follow up on missing transcripts, admissions documents and outstanding documents related to their payment methods
Accurately documents, maintains, and tracks prospective student interactions, information, and progression through the application and admissions process in the CRM system
Responds to or forwards email and cases sent to the unassigned Admissions queue and overdue Admissions case queues
Prepares worksheets, tables, correspondence, and standard reports. Participates in the preparation and review of statistical and other reports for completeness and accuracy
Identifies and resolves administrative process problems impacting productivity and quality. Participates in developing new or revised processes
Completes assigned administrative tasks or functions with other departments to include Admissions Services, Academic Operations and Degree Audit
Evening, weekend and holiday hours will be required based on business needs
Perform other job duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or GED and 3 years of clerical work experience in a customer service environment
Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience
Strong customer service, communication and interpersonal skills used in both inbound and outbound calls
Proficiency in Microsoft Office Suite
Experience working independently in a remote environment
Ability to prioritize and manage multiple tasks while displaying a self-motivated, organized and upbeat personality with a desire to encourage others to succeed

PREFERRED EDUCATION AND EXPERIENCE:

An earned Associate's degree from an accredited institution of higher learning

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Team Associate

University of Maryland Global Campus

3501 University Blvd E, Adelphi, MD 20783, USA

Team Associate

Esta é uma lista de previsão...

Trabalhos Relacionados - 24 de agosto de 2026

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Team Associate

University of Maryland Global Campus

3501 University Blvd E, Adelphi, MD 20783, USA

Team Associate

Esta é uma lista de previsão...

Trabalhos Relacionados - 24 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

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GSA Annual Meeting 2026

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APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

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Team Associate

University of Maryland Global Campus

3501 University Blvd E, Adelphi, MD 20783, USA

Team Associate

Esta é uma lista de previsão...

Trabalhos Relacionados - 24 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Team Associate

University of Maryland Global Campus

3501 University Blvd E, Adelphi, MD 20783, USA

Team Associate

Esta é uma lista de previsão...

Trabalhos Relacionados - 24 de agosto de 2026

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027