27-58 Systems Analyst (Manager 180) - Academic & Enterprise Systems

Join a vibrant equity-minded campus whose excellence is reflected in its community, cultural engagement, and student success. West Chester University's Academic and Enterprise Systems invites applicants for the position of System Analyst (Manager 180). West Chester University (WCU), a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good . WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. Academic & Enterprise Systems (AES) provides comprehensive system solutions designed to manage and streamline University administrative and academic processes. Learn more about WCU's Academic and Enterprise Systems office . Reporting to the Associate Director for Business Solutions, the Systems Analyst serves as a trusted partner collaborating with various campus stakeholders and vendors to ensure the reliability and optimization of Ellucian Banner, our student information system, Hyland OnBase, and various other institutional applications and integrations. Working at the intersection of technology and campus operations, this role serves as a partner to functional offices and collaborates with AES business analysts, developers, and architects to translate functional requirements into system configurations. Responsibilities also include troubleshooting technical and data issues, ensuring the integrity of data, and coordinating rigorous testing of system updates and integrations to support operational processes across the University.  The ideal candidate demonstrates strong communication skills, effortlessly bridging the gap between technical concepts and functional user needs. This person is highly organized, possesses strong time management skills to effectively balance competing priorities, and effectively collaborates with and supports diverse teams.  Responsibilities include: Configure and maintain AES managed applications such as Ellucian Banner, Hyland OnBase, and other systems and integrations Ensure system configuration aligns with University policy and supports operational needs Document configuration changes and coordinate with AES team members when changes impact workflows or integrations Maintain daily system operations and validate correct system behavior Consult regularly with functional stakeholders to identify needs and clarify requirements  Translate functional needs into configuration tasks or functional specifications Support AES Business Analysts in analyzing how policy changes affect system function Serve as a responsive partner to departments such as Registrar, Financial Aid, Bursar, HR, Admissions, and Finance Investigate and resolve issues spanning Banner, OnBase, integrations, file-based integrations, and related systems Leverage reporting tools such as Argos to diagnose data related issues, identify root causes, and validate system corrections  Collaborate with developers on issues requiring code level or integration level intervention  Coordinate with vendors (Ellucian, Hyland, API providers) for escalated issues Lead or coordinate user acceptance testing (UAT) for Banner upgrades, patches, OnBase changes, and integration updates Develop test plans/scripts, and expected results tied to functional workflows, processes or specifications Validate changes in nonproduction environments and perform post release verification Communicate testing results and potential impacts to functional offices Monitor data integrity across systems and identify inconsistencies or errors Support data cleanup projects and ensure appropriate use of fields, codes, and structures Review configuration and integration changes for downstream data impacts Promote and uphold data governance practices and ensure compliance with FERPA and institutional standards Performs other duties as assigned Bachelor's degree  Professional experience working to support enterprise applications Software development lifecycle experience, specifically including experience working with business stakeholders to gather and document requirements, coordinate testing, and change management Ellucian Banner experience; and/or  Experience implementing, maintaining, or using solutions such as student information systems, CRM, document imaging, or other technologies; and/or SQL and/or Argos report writing experience; and/or Experience in higher education or an academic environment