Job Description

Virginia Tech is seeking an Academic Technology and AV Services Manager to oversee audiovisual operations at Academic Building 1 (AB1) in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Reporting to the Director of Classroom AV Services (CAVS) in Blacksburg, this highly technical role supports the department's mission to deliver consistent, high-quality audiovisual experiences with minimal classroom downtime.

Position Responsibilities:

Supervise and direct the CAVS Tier 1 and Tier 2 technicians at AB1, assigning daily tasks, mentoring staff, and guiding issue resolution to enhance team expertise.
Provide proactive and responsive support to faculty and staff, including routine AV system testing and preventative maintenance.
Diagnose and resolve hardware and software issues (e.g., Crestron, QSC), implement solutions, commission new equipment, and document all work in departmental ticketing and inventory systems.
Serve as project lead and lead installer for upgrades or new AV installations, coordinating with trades, contractors, and building services to deliver functional solutions.
Act as the primary AV liaison for events hosted in AB1, meeting with event services and executive clients to assess needs, and provide live video and audio production support as needed.
Maintain expert knowledge of AB1's premier event spaces, including the Boeing Auditorium, Treehouse, Immersive Visualization, and Production Studio, ensuring seamless operation during classes and events.
Track equipment usage, manage inventory, and recommend enhancements to maintain state-of-the-art audiovisual systems.

Required Qualifications

Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, or a related field OR an equivalent combination of education, training, and experience
Demonstrated experience with audiovisual system design, installation, troubleshooting, and maintenance
Proficiency with AV control systems and software such as Crestron, QSC, or similar platforms
Supervisory or team-lead experience, with the ability to mentor and develop technical staff
Strong problem-solving and project management skills with a commitment to timely resolution
Excellent communication and customer service skills, including the ability to work effectively with faculty, staff, and executive clients
Experience with web-conferencing and lecture capture applications in a higher educational setting
Must be able to move or lift a minimum of 50 pounds
Must be able to work from ladders or scaffolding as required
Valid driver's license

Preferred Qualifications

Familiarity with supporting audiovisual systems in higher education or large event settings
Experience documenting issues and resolutions through a ticketing system
Live event production experience, including video streaming, recording, and audio mixing
Industry certifications are preferred: Avixa - CTS, CTS-I, CTS-D; Crestron; QSC; Other manufacturer certifications
Education or experience with computer programming
Knowledge of networked AV systems and related IT infrastructure

Pay Band: 4

Appointment Type: University Staff Full Time Calendar Year Regular

Salary Information: Salary is commensurate with experience

Review Date: Review of applications will begin on Monday, October 27

Additional Information: The successful candidate will be required to have a criminal conviction and driver's license check. Unable to Sponsor Work Visas.

Virginia Tech

Blacksburg, VA, USA

"AB1: Academic Technology & AV Services Manager"

Applications Close