"Academic Advising Director - HEO"

POSITION DETAILS

The City College of New York, a senior college of The City University of New York (CUNY), seeks a strategic, collaborative, and experienced Academic Program Director to lead and coordinate academic advising practices across its schools and divisions. Reporting to the Assistant Vice President of Enrollment Management, the Academic Program Director will play a central role in shaping and implementing strategies that enhance student onboarding, engagement, retention, and degree completion.

This position will serve as a key leader and strategic partner in the development and implementation of a more cohesive and student-centered advising experience across the academic campus. Working in close collaboration with academic advising units, divisional leadership, and professional advisors, the Academic Program Director will help build an integrated, institution-wide advising model that prioritizes student success, belonging, and timely degree completion. The role emphasizes collaboration, standardization of practices, and coordinated support, ensuring that students receive consistent and guidance regardless of division, major, or advising unit.

(Campus-specific Information and duties)

• Lead and coordinate academic advising across all schools and divisions at City College.
• Develop and deliver professional development for advisors and student success personnel.
• Standardize advising practices across divisions to ensure consistent, student-centered support.
• Convene and facilitate regular meetings of divisional and school-based advisors to share best practices and align strategies.
• Partner with advisors to expand usage of campus-wide resources (e.g., Career Services, Counseling, Student Affairs, Learning & Tutoring Centers, Accessibility Services) to address academic and non-academic barriers to success.
• Serve as a leader in college-wide retention and persistence initiatives, aligning advising practices with broader institutional strategies for student success.
• Collaborate with institutional research and enrollment management to analyze student retention data and implement targeted interventions.
• Support the transition of undeclared students by coordinating advising and programming that guides major exploration and academic planning.
• Co-lead the New Student Onboarding meetings and work closely with enrollment services, student affairs, and academic departments to ensure seamless onboarding for new students.
• Collaborate with student support units to integrate advising into orientation and first-year programming.
• Serve as the central point of contact and project lead for EAB Navigate, ensuring full utilization, effective training, and consistent campus-wide adoption.
• Use analytics and reports from EAB Navigate and institutional data sources to assess advising impact and inform continuous improvement.
• Develop policy recommendations to improve the student advising experience and support institutional student success goals.
• Provide leadership and guidance to advising units and, where appropriate, supervise professional staff.
• Represent the college on university-wide committees and initiatives related to advising, onboarding, and student success.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

Preferred Qualifications:

• Master's degree in higher education administration, student affairs, counseling, or a related field.
• At least five years of experience in academic advising or student success roles in higher education.
• Demonstrated leadership in cross-campus collaboration or coordination.
• Experience with student success platforms, preferably Degree Works and EAB Navigate, including training and user engagement.
• Strong understanding of onboarding, advising, and retention strategies for diverse student populations.
• Excellent communication, analytical, and project management skills.
• Experience supervising or mentoring professional staff is a plus.

CUNY TITLE OVERVIEW

Directs development and operations of academic counseling services.

• Designs, implements and monitors a comprehensive academic advisement model and protocol
• Oversees outcomes assessment and creates strategic plan to further enhance academic advisement services
• Manages an academic advisement center to ensure consistent and reliable information is provided to students
• Cultivates and maintains strategic partnerships; serves as primary liaison to faculty and administrators regarding academic counseling services; and works with academic departments to develop faculty advisement components
• Administers all compliance and data integrity activities of academic counseling in accordance with University standards
• Advises College administration on policy interpretation and execution regarding University academic counseling standards and best practices
• Develops and manages unit budget
• Manages professional and clerical staff
• Performs related duties as assigned.

Job Title Name: Academic Advising Director

CUNY TITLE Higher Education Officer

FLSA Exempt

COMPENSATION AND BENEFITS

Salary Range: $145,671 - $155,388. Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing this job posting in CUNYFirst, please click on "Apply Now" on the bottom of this page and follow the instructions.

If you are viewing this job posting externally, please apply as follows:

• Go to www.cuny.edu and click on "Employment"
• Click "Search job listings"
• Click on "More options to search for CUNY jobs"
• Search for Job Opening ID number: 31566
• Click on the "Apply Now" button and follow the instructions.

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