Academic Advising Specialist (HEOa)

POSITION DETAILS

The School of Education at The City College of New York (CCNY) seeks an Academic Advising Specialist to provide advising to undergraduate and graduate students in the division. The Academic Advising Specialist will report to the Dean and the Assistant Dean of Enrollment and Student Services of the School of Education.

(Campus-specific Information and duties)

• Work with the Dean and the Assistant Dean of Enrollment and Student Services of the School of Education with coordinating and scheduling academic advising and registration activities for undergraduate and graduate students in the division.
• Ensure students receive consistent, accurate, and timely academic advising services and support student academic progress toward degree completion.
• Collaborate with program directors and other academic divisions to maintain a comprehensive academic advisement program.
• Assist students in resolving academic issues by providing guidance, information, and appropriate referrals to campus resources.
• Maintain and monitor advising records, student progress reports, and related documentation in accordance with divisional and college policies.
• Develop and implement individualized academic improvement plans for students on probation or experiencing academic difficulty, in accordance with established academic policies and guidelines.
• Perform other position-related duties as assigned.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

Preferred Qualifications:

• Experience working in an academic advising environment within a college or university setting
• Familiarity with student information systems (e.g., CUNYfirst, DegreeWorks, or similar platforms)
• Experience supporting diverse student populations, including at-risk or probationary students
• Knowledge of academic policies, degree requirements, and enrollment processes

CUNY TITLE OVERVIEW

Administers an academic advising center or unit.

• Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program
• Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments
• Works with students to resolve academic issues, providing information and/or referral
• Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies
• Conducts assessments to strengthen advisement programs
• Organizes and facilitates training for faculty advisors
• Develops print and online communication materials
• May supervise office operations and budget
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary Range: $70,815 - $82,663. Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.