"Academic Advisor I (Applicant Pool)"

Job Summary

Serve as frontline contact for undergraduate students for developmental academic advising to drive engagement and empower students to achieve their academic and career goals. Build formative relationships with students by interpreting information concerning course descriptions, program requirements, prerequisites, and registration procedures. Play a vital role in maximizing undergraduate students' persistence to graduation. Consistently exhibit service, collaboration, and excellence as championed by the Division of Enrollment, Marketing, and Student Success.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSAs are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus and in certain non-campus buildings owned or controlled (leased) by the University.

Responsibilities

• Accurately advise students on degree requirements; program changes; and resolution of academic problems
• Meet minimum KPI targets for advising campaigns
• Monitor student academic progression and participate in CARC retention outreach efforts
• Support students in the establishment of academic and career goals; and identify and address challenges that may negatively impact student success
• Communicate key advising updates to students through coordinated CARC campaigns and based on caseload needs
• Provide current and returning students with in-depth information regarding course descriptions, prerequisites, program requirements, and registration procedures
• Participate in New Student Onboarding and Orientation: create presentations; resolve academic related issues and evaluate courses
• Consistently comply with academic policy and communicate those policies accurately to students
• Represent center, unit, and university at institutional meetings and events as assigned
• Develop and maintain student files and records in accordance with CARC policy

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• One (1) or more years of related work experience

Preferred Qualifications

Preferred Educational Qualifications

• Master's Degree

Proposed Salary

$46,800

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

Abilities

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to work independently and within a team environment

Knowledge

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success.

Skills

• Effective communication (verbal and written), organizational and human relations skills