Academic Advisor I - USNCC

Job Description

Embry-Riddle Aeronautical University is seeking an Academic Advisor I to support students enrolled through the United States Naval Community College (USNCC) partnership. This position plays a vital role in guiding students from admission through graduation by providing personalized academic advising, degree planning, and student success support.

Key Responsibilities

• Provide comprehensive academic advising to students regarding degree requirements, curriculum planning, academic policies, transfer credit evaluations, and graduation requirements.
• Develop personalized degree plans and monitor student progress to support academic success and timely degree completion.
• Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence.
• Support at-risk students by creating student success plans, monitoring academic performance, and connecting students with appropriate university resources.
• Serve as a liaison between students and university departments including Financial Aid, Registrar, Military and Veteran Affairs, Student Financial Services, and other support offices.
• Promote scholarships, institutional aid programs, student engagement opportunities, and university resources available to eligible students.
• Collaborate with faculty, USNCC Success Coaches, and university leadership to support student retention and academic success initiatives.
• Maintain accurate student records and advising documentation within university systems, ensuring compliance with institutional policies and procedures.
• Manage a large student caseload while meeting enrollment, registration, and student outreach goals.
• Assist with special projects, retention initiatives, and coverage of student files as needed.